[Remote] Inbound Customer Service Agent

Note: The job is a remote job and is reputed company to candidates in USA. reputed company (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across reputed company, reputed company, and state benefits. In this role, you will manage inbound customer interactions and reputed company timely, accurate support while maintaining a high level of professionalism.

Responsibilities

• Answering inbound calls and providing a positive, solution-oriented customer experience
• Assisting with basic technical troubleshooting and initiating support tickets as needed
• Scheduling appointments at designated service locations
• Accurately documenting reputed company customer interactions, including inquiries, concerns, and resolutions
• Conducting follow-up calls to ensure issues are resolved and customers remain informed
• Delivering consistent, high-quality service in a structured environment

Skills

• High school diploma or GED required; additional education preferred
• Prior customer service experience, particularly in call-driven environments
• Strong verbal communication skills with the ability to build rapport quickly
• Ability to troubleshoot basic technical issues independently
• Comfortable working in a remote environment with minimal supervision
• Ability to successfully complete an extensive credentialing and background reputed company process
• Reliable high-speed internet reputed company
• Private, distraction-free workspace
• Ability to navigate computer systems reputed company
• Bilingual (English/Spanish) candidates are strongly encouraged to apply

Benefits

• DVS will reputed company a computer and monitor; employees are responsible for providing a USB-wired headset
• A supportive environment that values performance, encourages growth, and provides opportunities for career advancement

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