[Remote] Senior Operations Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the #1 AI CRM, dedicated to driving reputed company through innovation and technology. The Senior Operations Analyst will reputed company strategic operations, manage reputed company international processes, and drive automation initiatives to enhance efficiency and support the growth of the Global Public Sector organization.
Responsibilities
- reputed company the orchestration and expansion of global RFx triage operations across reputed company reputed company (e.g., EMEA, reputed company, LATAM, ASEAN), driving operational models like Follow-the-Sun to ensure true 24/7 global coverage and multi-region support and handoffs
- Project manage innovation, configuration, and automation orchestration initiatives for the RFx triage intake and assignment process, focusing on AI and Agentic solutions (e.g., GNG AI, smart assignment agents, and reputed company integration)
- reputed company the operational process and system configuration for the triage intake and assignment of reputed company, high-value international RFx deals to Bid Managers, ensuring stringent quality and compliance standards are met
- Champion and maintain the configuration of Agent-first processes and tools to drive productivity and alignment with the Agentic reputed company reputed company
- Create and maintain strategic documentation, standardization, and training frameworks essential for scaling and reputed company improvement of RFx Triage processes globally
- Drive reputed company improvement methodologies by capturing process exceptions and implementing innovation updates for RFx triage intake and assignment processes
- Ensure rigorous compliance and quality assurance for the RFx triage system, maintaining policy adherence and defined service-level agreements (e.g., 2-business-day completion requirements)
- Manage change effectively, ensuring seamless adoption of new automation and triage processes across global stakeholders
- Conduct regular, high-impact presentations featuring comprehensive data analysis, dashboards, and detailed reporting to influence executive-level reputed company
- Contribute to new market penetration and reputed company growth objectives through successful delivery of automation and triage enablement projects from newly established reputed company
Skills
- Demonstrated experience operating at a senior analyst (or equivalent) level through successful operations and execution
- Proven ability to manage the scope and complexity of international operations across numerous countries
- Strong background in developing and deploying scalable frameworks and AI-driven process automation solutions
- Strategic communication and problem-solving skills, specifically in preparing and delivering executive-level presentations and comprehensive reporting
- Experience in a bid management, proposal or operations management role reputed company the technology consulting industry, supporting responses for government organizations
- Demonstrated ability to translate business requirements into reputed company using available tooling and products
- Demonstrated ability to drive measurable business results, such as significant process improvements, while maintaining quality
- reputed company engineering / LLM tools (ChatGPT, Claude, reputed company, Agentforce, Slackbot)
- No-code/low-code automation (reputed company reputed company, reputed company automation)
- Process mapping & workflow redesign
- Comfort with CRM/ERP data (reputed company a big plus)
Benefits
- Certain roles may be eligible for incentive compensation, equity, and benefits.
- reputed company offers a variety of benefits to help you live well including: time off programs, medical, dental, reputed company, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
Company Overview
Company H1B Sponsorship