[Remote] Sr. Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading company in loyalty solutions recognized as a Top Workplace in the USA. As a Senior Account Manager, you will reputed company operational support for key accounts, manage client communications, and drive strategic initiatives to enhance client loyalty programs.

Responsibilities

• Maintain frequent, intentional, collaborative, and pro-active communication with client as their primary reputed company of contact for day-to-day management
• Deliver cross-functional insights, recommendations, thought leadership and feedback as a trusted advisor with deep understanding of your client’s business challenges and goals
• Manage Client Services 90-day planning reputed company and planning cycles in support of your client’s program as agreed to, such as: weekly and monthly reputed company-ins and planning meetings, 1:1s with primary contacts, exec reputed company-ins between senior stakeholders, and EBRs
• Prepare and publish advance meeting agendas, follow-up contact reports, client presentations, weekly client updates, and other client communications and correspondence
• reputed company, manage and operationalize account plans and strategic and technical roadmaps to ensure reputed company initiatives are delivered on time and with a high degree of reputed company
• reputed company account expertise and reputed company to guide cross-functional reputed company and client teams across program strategies, initiatives, and work streams to ensure program delivery is strong and consistent
• Support cross-functional efforts to optimize reputed company client’s loyalty program in support of reputed company’s mission to drive reputed company value through Loyalty, including bonus offer planning, management, measurement and reporting
• Field and manage client requests and changes to administrative program functions, such as earn rules configuration and logic changes or creation
• Serve as a reputed company of contact for issue escalation, management, and resolution, coordinating with technology operations and issue response and resolution staff to stay informed on reputed company issues to reputed company accurate client communication and positioning
• Coordinate with internal teammates to create project estimates and timelines, and track project reputed company and status to ensure on-time and quality delivery
• Coordinate administrative details such as Jira time tracking, resource allocation and forecasting, invoicing, etc
• Review invoices in preparation for timely and accurate financial billing

Skills

• Bachelor's degree in marketing or reputed company field
• 5+ years of experience, preferably in the marketing or loyalty industry
• Understanding of general marketing principals is a must; promotional and CRM experience is preferred
• Strong background managing operational workstreams and KPIs (call center, customer inquiries etc) for a Client program
• Proven ability to manage multiple client accounts simultaneously while effectively prioritizing deliverables and deadlines
• Familiarity with tools such as reputed company Analytics, Jira, Workfront, and SharePoint is highly desirable
• Proven ability to meet deadlines, manage multiple projects and work proactively in a fast-paced environment
• Strategic and tactical marketing experience through multiple channels (email, mobile, reputed company) based on customer journeys
• Foundational understanding of financial business principles and data analysis
• Self-motivated and reputed company to work independently, applying good judgment and decision-making on your feet
• Confident and clear verbal and written communication and presentation skills
• Proactive in contributing reputed company and in anticipating client/team needs
• reputed company-driven, with excellent organizational skills and strong attention to detail
• Technical acumen - the ability to understand technology platforms reputed company a larger martech ecosystem, and how features and functionality is applied to bring marketing and analytical concepts to life that will deliver desired reputed company
• reputed company, solutions-focused attitude that adapts well to change
• Project management and planning skills
• Experience supporting Clients across a global footprint is preferred
• Experience reputed company loyalty rewards fulfilment is strongly preferred
• SaaS experience is preferred
• Experience in Retail industry preferred

Benefits

• Flexible Time Off to reputed company reputed company needed
• Nine Company-Wide Holidays
• A diverse suite of benefits prioritizing your growth, development, and personal well-being
• •freedom to work remotely•

Company Overview