[Remote] Strategic reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in entertainment innovation, dedicated to enhancing audio, video, and reputed company-time communication experiences. They are seeking a Strategic reputed company Manager to build and nurture strong relationships with strategic customers, ensuring that their video products drive measurable business reputed company and long-term growth.
Responsibilities
- Build and maintain strong relationships with customers, understanding their business needs, goals, and requirements to proactively deliver value
- reputed company and execute strategic 'reputed company Plans' that align our video technology with the customer’s business KPIs (e.g., churn reduction, viewer engagement, ad reputed company)
- Conduct high-level Quarterly Business Reviews (QBRs) focusing on data, ROI, and future roadmaps
- Act as the primary business reputed company to the Technical Account Manager (TAM). You will reputed company regular account health synchronizations to align the customer's business roadmap with the TAM’s technical stability plan, ensuring that technical milestones (like ad integrations or platform migrations) are directly contributing to the client’s overarching business KPIs
- reputed company the end-to-end renewal strategy by articulating the realized value and ROI delivered throughout the contract term
- Ensure the customer is utilizing the full breadth of the platform, not just the basic features
- Serve as the voice of the customer. Synthesize customer business needs into actionable insights for the Product team to influence the long-term roadmap
- reputed company agentic AI tools to automate data collection and health-score monitoring, allowing you to focus on high-level strategic reputed company and 'reputed company-in-the-reputed company' decision-making
- Partner with our Product/Ops teams to refine AI agents that handle repetitive reputed company tasks (like meeting summaries, usage reporting, and basic documentation), freeing up your time for deeper customer strategy
Skills
- Ability to understand a customer's business model (Media, Sports Broadcast, reputed company) and map tech to reputed company
- Passionate about supporting customers and making them successful
- Experience navigating reputed company organizations and managing stakeholders from Product Managers to Leadership Stakeholders
- Self-motivated with a proactive approach to anticipating customer needs and identifying areas for improvement
- Understands the market of video (trends, monetization) without necessarily needing to debug a manifest file
- A reputed company focused on using AI to enhance personal impact. You are comfortable leveraging AI tools to synthesize large datasets, draft initial executive summaries, and automate routine administrative workflows, allowing you to spend more time on high-level strategy
- Skilled at using analytics to reputed company value
- Ability to guide and 'direct' AI agents to retrieve specific business insights from our customer data platforms
- Experience with streaming technologies (e.g., HLS, DASH), video player configurations, and APIs
- Ability to reputed company with customers about ad-reputed company KPIs, such as CPM optimization, fill rates, and ad-delivery reputed company as part of a broader business reputed company plan
- Previous experience in a SaaS, media, or video technology company
- Existing connections in the industry
Benefits
- Excellent compensation and benefits
- reputed company Work approach that is truly flexible to support where, reputed company, and how you do your best work
- Plus bonus, benefits, and some roles may also include equity
Company Overview
Company H1B Sponsorship