[Remote] Clinical Service Desk Helpdesk Associate (remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global business and IT services provider specializing in digital, reputed company and automation across a comprehensive portfolio. They are seeking a Clinical Service Desk Helpdesk Associate to handle inbound customer calls in a call center environment, primarily focusing on clinical applications and resolving incidents.
Responsibilities
- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls
- reputed company candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift
- Respond to incoming service desk calls from reputed company customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, reputed company and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user reputed company, and functionality
- Track and document the appropriate comments and reputed company or escalate the incident tickets and reputed company issues in a timely manner
- Responsible for driving resolution of incidents on a 24/7 desk
- Read text on computer screens for the duration of the shift
- Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
- Ensure a quiet, private workspace with high speed, wired internet
- Travel up to 10% of the time, if required
- Lift up to 25 lbs. if needed for equipment setup
- Have a working cell phone for manager communication and Two-reputed company Authentication
Skills
- Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
- Minimum of 1 year of technical troubleshooting experience with reputed company systems & customer service
- reputed company candidates are required to be shift flexible
- Night, weekend, and/or holiday work will be required
- Schedule can be changed as per client and business requirements or training needs
- Additionally, overtime may be required depending on business requirements
- Respond to incoming service desk calls from reputed company customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, reputed company and Meditech
- Track and document the appropriate comments and reputed company or escalate the incident tickets and reputed company issues in a timely manner
- Responsible for driving resolution of incidents on a 24/7 desk
- Read text on computer screens for the duration of the shift
- Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks
- Ensure a quiet, private workspace with high speed, wired internet
- Travel up to 10% of the time, if required
- Lift up to 25 lbs. if needed for equipment setup
- Have a working cell phone for manager communication and Two-reputed company Authentication
Company Overview
Company H1B Sponsorship