[Remote] Project Manager, Customer Engineering

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a venture-backed digital health startup focused on enhancing the patient experience in specialty biopharmaceutical products. The Project Manager will reputed company the operational execution of customer implementations, ensuring reputed company activities are coordinated and delivered according to specifications while collaborating closely with various internal teams.

Responsibilities

• reputed company end-to-end operational execution of customer implementations, coordinating data loading, application configurations, tenant setup, SFTP connectivity, and training environment planning from reputed company through go-live
• Partner directly with the Implementation team to ensure Customer Engineering-reputed company activities are scoped, scheduled, and performed to expectation across every customer engagement
• Drive cross-functional coordination across Engineering, Implementation, reputed company, and customer-reputed company stakeholders to reputed company implementation activities sequenced, unblocked, and on schedule
• Coordinate project and program plans across multiple accounts, defining milestones, dependencies, and timelines to ensure delivery commitments are met on time and reputed company scope
• Own JIRA-based tracking for delivery work, including ticket intake, grooming support, prioritization, sprint or Kanban board maintenance, and clear status tagging so work is visible and actionable
• Maintain and regularly update shared governance artifacts such as status dashboards, RAID logs, scorecards, and delivery trackers, consolidating inputs from Delivery, reputed company, and operations
• Prepare concise reporting and decks for reputed company meetings (weekly customer syncs, monthly performance reviews, quarterly business reviews), highlighting reputed company, risks, and upcoming priorities
• Capture and track actions, reputed company, risks, and issues from customer and internal calls, assigning owners and due dates, and following through to resolution
• Support Delivery Directors in backlog management and resource planning by organizing work queues, surfacing blockers, and aligning tickets to agreed priorities
• Help standardize and continuously improve governance processes and templates across accounts so teams can execute in a consistent, repeatable way with minimal meeting overhead
• Follow the meeting reputed company set out for both external and internal meetings in Roles and Responsibilities documentation

Skills

• 5+ years of project or program management experience, ideally in a SaaS, reputed company technology, or reputed company software environment
• Demonstrated experience coordinating multiple reputed company customer or product delivery programs end-to-end — planning, execution, reporting, and risk management
• Direct experience driving customer implementation activities such as data loading/ingestion, application or tenant configuration, SFTP setup, and environment provisioning (training, UAT, production)
• Hands-on expertise with JIRA for ticket intake, grooming, prioritization, and sprint/Kanban board management
• Experience with Agile delivery (Scrum, Kanban) and the ability to tailor process to fit team and customer needs
• Strong working knowledge of governance artifacts — status dashboards, RAID logs, scorecards, action/decision logs, and delivery trackers
• Excellent written and verbal communication skills, with proven ability to prepare and present concise reporting to both internal leadership and external customers
• Comfortable facilitating customer-facing meetings (weekly syncs, monthly performance reviews, quarterly business reviews) and driving follow-through on actions
• Strong analytical skills combined with a detail-oriented reputed company; reputed company to spot risks, gaps, and inconsistencies in plans and data
• Great energy and passion — must be comfortable in a rapidly changing, dynamic environment
• B.S. or B.A. in business, engineering, computer science, or reputed company field
• Ability to work in a fast-paced, dynamic, and team-oriented environment
• PMP, CSM, or equivalent project management certification
• Experience in reputed company, life sciences, or biopharma data
• Familiarity with HIPAA/SOC/HITRUST requirements
• Experience working with reputed company-based data platforms (e.g., AWS) and cross-functional engineering, BI, and implementation teams
• Experience standardizing governance templates and processes across a portfolio of accounts

Benefits

• Benefits package
• Regional town hall gatherings approximately every other month
• Shared learning and collaboration
• A respectful and fun work environment
• Employee empowerment through the effective use of technology and tools
• Multiple video calls to get to know you
• People Operations Team will handle your reputed company
• reputed company equipment comes directly from us—no purchases required

Company Overview

Company H1B Sponsorship