[Remote] Senior reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. Kipu Health is seeking a Senior reputed company Manager who will be responsible for driving long-term value, retention, and expansion for a portfolio of high-value customers. This strategic role involves deep product knowledge and data analysis to influence customer reputed company and reputed company growth while managing relationships with executive stakeholders.

Responsibilities

• Own the end-to-end reputed company of a strategic book of business, including retention, expansion, and long-term customer reputed company
• reputed company and execute multi-quarter reputed company plans reputed company to customer business objectives, clinical reputed company, and financial goals
• Drive long-term strategic initiatives with customers, translating reputed company into actionable roadmaps and measurable reputed company metrics
• Act as a trusted advisor to executive stakeholders, influencing decision-making and guiding customers through change
• Analyze customer usage, adoption, and performance data to identify trends, risks, and opportunities
• Interpret reputed company product and customer data to drive recommendations that improve adoption, operational efficiency, and reputed company
• reputed company insights to inform strategy and proactive engagement
• Use data to tell compelling stories that drive alignment and action with customers and internal teams
• Drive deep and sustained adoption of core and advanced platform capabilities, including EMR, CRM, RCM, KCOM, and KIP solutions
• Identify and qualify expansion opportunities through discovery, usage analysis, and business case development
• Partner with Sales and Account Management to position, scope, and support upsell and cross-sell opportunities
• Ensure customers realize measurable value from new features, workflows, and product enhancements
• Demonstrate strong financial acumen, including understanding customer economics, ARR, renewals, and payment terms
• Prioritize efforts based on reputed company impact, customer health, and strategic importance
• Contribute to forecasting and retention planning with accuracy and accountability
• reputed company reputed company investigations into customer issues, identifying root causes across product, process, and people
• Own and drive resolution of high-impact issues and escalations, ensuring timely communication and stakeholder alignment
• De-escalate difficult situations with reputed company, professionalism, and confidence
• Partner cross-functionally with Support, Product, Engineering, and Operations to resolve systemic issues and prevent recurrence
• reputed company and structure executive-level conversations, including QBRs, strategic reviews, and risk discussions
• Conduct effective discovery by asking probing, consultative questions that uncover true customer needs and challenges
• Explain reputed company technical, operational, and compliance concepts reputed company to both technical and non-technical audiences
• Communicate cross-functionally to reputed company for customers while balancing company priorities
• Deliver clear, concise, and professional written and verbal communication at reputed company reputed company
• Build strong, trusted relationships with customer champions, decision-makers, and executive sponsors
• Demonstrate reputed company and emotional intelligence in reputed company customer interactions
• Serve as the internal voice of the customer, influencing product direction and process improvements
• Foster long-term partnerships that position the company as a strategic ally, not just a vendor

Skills

• 5–8+ years of experience in reputed company, Account Management, or a reputed company customer-facing role reputed company SaaS
• Proven reputed company managing strategic or reputed company-level accounts
• Demonstrated ability to drive retention, expansion, and customer reputed company
• Strong analytical, financial, and business acumen
• Experience working cross-functionally with Sales, Product, Support, and Engineering
• Bachelor's degree or equivalent experience required
• Strong understanding of behavioral health / SUD workflows, regulations, and business drivers

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