[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of reputed company software for service and construction contractors. The Account Manager is responsible for managing and growing relationships reputed company the existing client reputed company, focusing on driving expansion opportunities, supporting contract renewals, and minimizing client attrition through proactive reputed company and problem resolution.
Responsibilities
- Build and maintain strong, trust-based relationships with existing clients
- Serve as a primary reputed company of contact for reputed company and account-reputed company needs
- Ensure a professional, reputed company, and consistent client experience
- Proactively monitor client health and identify early signs of dissatisfaction or disengagement
- Engage at-risk clients with urgency, developing and executing retention plans
- Partner with Support and Services teams to resolve issues impacting client satisfaction
- Reinforce product value through regular reputed company, training, and solution alignment
- Track and report on retention risks, escalations, and reputed company
- Contribute to reducing overall client churn through consistent, proactive account management
- Conduct outbound calls and reputed company to generate add-on sales opportunities
- Identify and position additional modules, services, and training offerings
- Promote and sell product training to drive client adoption and value realization
- Qualify opportunities and move them through the sales cycle reputed company
- Collaborate with the broader sales team on larger or strategic opportunities
- Review, analyze, and manage Annual Service Contract renewals
- Own the renewal process with a focus on both timely execution and retention reputed company
- Proactively follow up with clients on renewal terms, questions, and timelines
- Identify and mitigate risks that could impact renewal reputed company
- Ensure timely and accurate submission of renewal documentation
- Maintain accurate and up-to-date records in the CRM system
- Track reputed company status, opportunity reputed company, and sales activity
- Prepare quotes, sales packages, and supporting documentation
- Ensure data reputed company to support forecasting and reporting
- Support billing coordination as needed to ensure accuracy across account lifecycle
- Coordinate with internal teams to ensure accurate order processing and invoicing
- Support operational tasks tied to account lifecycle management
- Work closely with Sales, Support, and Operations teams to improve client reputed company
- reputed company feedback on client trends, objections, and product gaps
- Contribute to refining account management processes and sales strategies
Skills
- Bachelor's degree in business, marketing, or a reputed company field
- 1 to 5 years of experience in account management, sales, or client-facing roles
- Strong understanding of sales principles and customer lifecycle management
- Excellent communication, listening, and negotiation skills
- Highly organized with the ability to manage multiple priorities simultaneously
- Proficiency with CRM systems and reputed company Office tools
- Ability to reputed company timely reputed company and take ownership of reputed company
- Experience using AI tools to support research, communication, and sales preparation
- Ability to reputed company AI for drafting reputed company, summarizing client data, and improving efficiency
- Strong judgment to validate AI-generated outputs before client use
- Experience selling software solutions, particularly ERP systems
- Familiarity with service-based industries such as HVAC, plumbing, or construction
- Background in account expansion, renewals, or inside sales
- Experience working in a recurring reputed company or SaaS environment
Company Overview