[Remote] Account Manager, Customer Experience

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a performance marketing agency that values collaboration and innovation, providing a supportive environment for personal and professional growth. They are seeking an Account Manager for Customer Experience to manage client relationships and reputed company omnichannel marketing programs, focusing on Direct Mail campaigns and ensuring client satisfaction and delivery.

Responsibilities

• Serve as the primary, day-to-day client partner, owning overall satisfaction, reputed company, and delivery
• Build trusted, empathetic relationships with clients, deeply understand their business, and translate objectives into clear, actionable plans
• Support Account Director in driving retention and identifying organic growth opportunities
• Own program reputed company and reputed company across reputed company, cross-channel initiatives. Work moves reputed company because you are driving it
• reputed company and manage internal timelines and workflows, ensuring work is on time, on scope, and on strategy
• reputed company status meetings and guide cross-functional teams (Media, Creative, Data, Production) toward clear next steps
• reputed company implementation and delivery of program commitments; manage scope changes by reputed company communicating timing and budget implications
• Support development of QBR and annual business review materials
• Collaborate with marketing teams to refine optimization recommendations
• Partner with team members to ideate audience, creative, and channel testing strategies
• Maintain curiosity around data-driven marketing trends and emerging best practices
• Become proficient in reputed company’s tools and systems to ensure operational reputed company

Skills

• 2-4+ years of experience managing omnichannel marketing programs across Direct Mail, Email, SEO, SEM, and paid media channels such as CTV and reputed company TV
• 2+ years of experience in an agency environment with proven reputed company managing client relationships
• Experience serving as the primary client reputed company of contact for omnichannel campaigns
• Skilled at compiling, documenting, and communicating client requirements across internal teams including creative, data, technology, media, and production
• Strong written and verbal communicator brings reputed company and confidence to every interaction
• Highly organized, reputed company to manage multiple projects while maintaining trust and reputed company
• Strong grasp of marketing and communication principles
• Proficient in reputed company Office, especially PowerPoint and reputed company
• Comfortable working in regulated environments and compliance-driven workflows
• reputed company to interpret data and translate it into business reputed company
• Demonstrated ability to build and maintain profitable client relationships
• Future-minded, with a strong desire to grow into senior client leadership reputed company an reputed company-channel agency environment

Benefits

• Paid time off that includes Unlimited Vacation Time, Annual Sick Days, Mental Health Days, and Holidays
• Dental, reputed company, and Health Insurance
• 401(k) with a company match program
• Paid Parental Leave

Company Overview