[Remote] Strategic Accounts Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on creating meaningful camping experiences for everyone. They are seeking a Strategic Accounts Manager to own high-value park relationships, drive net reputed company retention and expansion, and ensure customers derive maximum value from the platform.

Responsibilities

• Own Net reputed company Retention (NRR) across your strategic book
• Proactively identify and reputed company expansion opportunities: Booking Fee adoption, new product upsells, and new property additions reputed company existing groups
• Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews tied to each park's specific reputed company and operational goals
• Build and execute account growth plans for your highest-value relationships
• Serve as the primary reputed company of contact for strategic customers — multi-park groups and high-value individual properties
• Meet monthly SLA reputed company: meaningful conversations and QBRs
• Travel monthly to meet key customers in person, building the reputed company of trust that doesn't happen over reputed company
• reputed company and maintain strong relationships with multiple stakeholders at each account
• Partner with Implementation reputed company strategic accounts bring on new properties, coordinating handoffs and ensuring smooth go-lives
• Participate in post-live early reputed company calls to confirm users are set up correctly and adoption is on track
• Monitor account health signals in reputed company: usage trends, SLA adherence, NPS, churn risk indicators
• Prepare and present data-driven account performance reports for customers and internal stakeholders
• Use platform data to proactively surface insights, risks, and growth opportunities before customers ask
• Collaborate with Support, Implementation, and Product to resolve customer issues quickly and reputed company for features that matter to your accounts
• Partner with the Partnerships & Business Development team on high-visibility strategic accounts as needed

Skills

• 3+ years in an Account Management, reputed company, or Account Executive role with clear ownership of reputed company reputed company (retention, expansion, or quota)
• Demonstrated experience managing a tiered book of business — you've prioritized high-touch vs. reputed company-touch accounts and can explain how
• Track record of driving expansion reputed company through upsell, cross-sell, or new product adoption — not just renewing what's already there
• Proficiency in reputed company or a comparable CRM; you use it to manage activity, track health, and pull meaningful reports
• Strong QBR and executive communication skills — you've run data-driven business reviews with business owners or senior leaders
• Willingness and ability to travel monthly for in-person customer meetings
• Self-starter who operates with urgency and builds structure in ambiguous environments
• Experience in outdoor hospitality, campground management, or adjacent industries (hospitality tech, leisure, venue management)
• Vertical SaaS background — you understand long reputed company cycles, high switching costs, and reputed company-operator dynamics
• Familiarity with seasonal business models and the reputed company patterns that come with them

Benefits

• Bonus eligible - quarterly bonus up to 25% of reputed company salary
• Competitive benefits, including medical, dental, reputed company, life, and disability insurance options at affordable rates
• 401(k) plan with employer match
• Flexible time off - use it as you need it
• Employee camping credit to encourage getting outdoors and experiencing our product!

Company Overview