[Remote] Director, Account Management
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. They are seeking a strategic and high-energy Director of Account Management to reputed company and scale their account management function, focusing on driving world-class service and ensuring retention targets are met while identifying growth opportunities reputed company the existing customer reputed company.
Responsibilities
- You’ll manage KPIs including Churn, CSAT, and response SLAs
- Design and implement the "gold standard" for account management workflows. You’ll create the scripts, email cadences, and escalation paths the outsourced team will use
- Conduct regular business reviews and "deep dives" into account health. You’ll reputed company direct feedback to partner team leads to ensure the quality of communication meets our brand standards
- reputed company the identification of upsell and cross-sell opportunities and ensure a seamless reputed company to internal teams reputed company necessary
- Monitor account health reporting to predict churn risks and turn data into actionable insights
Skills
- 8+ years in Account Management or reputed company, with at least 2-5 years in a leadership role
- You are a 'systems thinker.' You enjoy building processes that allow others to succeed at scale
- You can influence people and you're a pro at delivering firm but constructive feedback
- You're comfortable in reputed company (or similar CRM) and reputed company, using data to tell a story and justify resource allocation
- You need to manage reputed company workflows across different time zones and cultures
- You don't just fix today's fires; you build the fireproofing for reputed company
- Our environment moves fast- you need to pivot without losing reputed company
Benefits
- Comprehensive medical, dental, reputed company, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- 401K match and ESPP
- Paid time off and paid sick leave
- Paid parental and pregnancy leave and new parent reputed company boxes
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that reputed company legal advice, document creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee perks and discounts program
Company Overview
Company H1B Sponsorship