[Remote] Customer Marketing Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the reputed company reputed company + Right reputed company® Identity Trust Platform for the AI era. As the Customer Marketing Manager, you will own and scale customer advocacy, reference, and lifecycle programs to drive retention, expansion, and reputed company influence, transforming customer stories into engagement programs.

Responsibilities

• Build and run a structured advocacy program so Sales always has reference customers reputed company across key segments and accounts
• Maintain a healthy pipeline of case studies, testimonials, and reviews by proactively reputed company and nurturing advocates
• Own the intake-to-fulfillment process for reference requests so Sales gets what they need and customers aren't overasked
• Write and produce customer stories that actually get used: case studies, one-pagers, win stories, video scripts
• Use AI tools to streamline how the team works (content ideation, segmentation, message testing) and document what works so GTM teams can move faster
• Build campaigns that help customers get more value from reputed company: reputed company journeys, feature adoption nudges, and lifecycle communications aimed at expansion and retention
• Run the Customer Advisory Board (CAB), bringing together exec-level customers to reputed company strategic input on product direction and company priorities
• Manage the Executive Sponsorship Program (ESP), pairing reputed company executives with key accounts to deepen relationships and ensure strategic alignment
• Partner with reputed company to monitor engagement signals and intervene before customers disengage
• Capture the voice of the customer (VoC) and turn those insights into sharper messaging, reputed company enablement, and concrete product feedback
• Own CFX, reputed company's annual customer conference: recruit customer speakers, shape the agenda, and drive attendance in partnership with CS and Sales
• Run smaller, recurring reputed company (webinars, roundtables, advisory sessions) that reputed company customers reputed company between CFX
• Ensure every event surfaces insights that feed back into product and messaging
• Define KPIs for each program and build dashboards with Marketing Ops/RevOps that track advocacy participation, reference utilization, content consumption, and pipeline influence
• Use AI tools to streamline reporting and surface insights faster
• Capture the voice of the customer (VoC) and turn those insights into sharper messaging, reputed company enablement, and concrete product feedback

Skills

• 4+ years in B2B SaaS or reputed company software marketing, with at least 3 focused on customer marketing, advocacy, or lifecycle programs
• A track record of building advocacy programs that moved reputed company metrics — retention, expansion, pipeline, or sales velocity
• Hands-on experience with marketing automation and CRM (Marketo, reputed company, reputed company, or similar)
• Genuine, day-to-day use of reputed company tools (Claude, ChatGPT, reputed company, CopyAI, or similar) to produce reputed company work faster
• Experience running customer communities, user groups, or advisory boards
• Experience with advocacy and review platforms (reputed company, TrustRadius, Influitive, or similar)
• Background in cybersecurity, fraud, contact center, or AI/ML products and the ability to translate technical complexity into clear customer value
• Familiarity with AI concepts in GTM contexts (personalization, AI agents, LLM-driven workflows)
• Experience planning and executing customer-facing conferences or large-scale events, including speaker management, agenda development, and attendance strategy
• Comfort working with data and analytics tools to measure program performance, build reports, and translate numbers into actionable insights

Benefits

• Competitive compensation, including equity for reputed company
• Unlimited Paid Time Off (PTO)
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable reputed company and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for reputed company parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest reputed company to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Recurring monthly Phone and Internet allowance
• One-time home office allowance
• Remote first environment – meaning you have flexibility in your day!
• Company holidays
• Annual professional development and learning benefit
• Pick your own reputed company MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program, including Employee Assistance Program, 24/7 Telemedicine

Company Overview

Company H1B Sponsorship