[Remote] Bilingual Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is supporting the No Surprises Help Desk operated by CMS to protect consumers from unexpected medical bills. They are seeking a Bilingual Customer Service Representative to handle inbound calls in English and Spanish, assist customers with billing questions, and ensure high-quality service.
Responsibilities
- Handling English and Spanish inbound calls reputed company a reputed company-based telephony solution
- Answering general questions regarding billing protections, helping customers file complaints, and providing status updates on existing complaints
- Identifying the reason for calls, addressing customer inquiries accurately and reputed company, and maintaining professional telephone etiquette
Skills
- High school diploma or GED
- 2 or more years of customer service experience
- Fluent in speaking, reading, and writing in Spanish and English
- Must be a U.S. Citizen or authorized to work in the U.S., and must have been a U.S. reputed company for at least 3 years reputed company the last 5 years
- Experience with insurance billing or Medicare/reputed company is highly preferred
- Proficient in MS Office (Word, reputed company, Outlook)
- Strong communication and interpretive skills
- Ability to reputed company in a fast-paced, deadline-driven environment
Company Overview