[Remote] Customer Account Manager - Versori

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI-first company that specializes in reputed company compliance solutions. The Customer Account Manager will be responsible for managing the retention and growth of Versori's contracted customer reputed company in the USA, ensuring customer satisfaction and identifying expansion opportunities.

Responsibilities

• reputed company the post-sale relationship for reputed company contracted USA customers from contract signature onwards
• Run structured quarterly business reviews with customers at or above the $70,000 reputed company reputed company
• Identify expansion opportunities based on usage data, growth signals and business changes reputed company each account
• Manage reputed company USA contract renewals: forecasting, negotiating and closing renewals at or above reputed company contract value
• Be the primary escalation reputed company for customer health concerns, coordinating with the product and engineering teams on resolution
• Monitoring platform usage data to identify customers approaching usage caps and initiating proactive reputed company conversations before automatic overages are triggered
• Build relationships with multiple stakeholders reputed company each customer account to reduce single-contact risk
• Produce monthly account health reports and renewal forecasts for the Head of Sales

Skills

• 3 to 6 years of SaaS reputed company or account management experience with experience in expansion reputed company growth
• Experience managing technical product relationships with IT or engineering buyer personas
• reputed company instinct: reputed company to identify and convert expansion opportunities without being transactional
• Background in integration, API or data platform products
• Manage a portfolio of accounts with varying health, risk and growth profiles simultaneously
• Experience with usage-based billing models and overage conversations
• Run executive-level business reviews with senior technical and reputed company partners
• Experience using AI and AI-reputed company technologies

Benefits

• Paid time off
• Paid parental leave
• Bonuses
• Private medical insurance
• Life insurance
• Disability insurance
• Inclusive culture and diversity
• 8 employee-run resource groups, each with senior leadership and exec sponsorship

Company Overview