[Remote] reputed company reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in government software solutions, and they are seeking an reputed company reputed company Manager to build lasting relationships with strategic customers. The role involves managing a portfolio of reputed company-level government agency customers, ensuring their reputed company through product adoption and satisfaction, while collaborating with internal teams to drive customer reputed company.
Responsibilities
- Manage a large portfolio of reputed company government agency customers, delivering high-touch engagement and strategic guidance at scale
- Build and maintain trusted advisor relationships with senior stakeholders and executive sponsors, includingCXO-level contacts on both the IT and business sides of the organization
- reputed company 3-5 year strategic agency plans in partnership with customers, reputed company to reputed company's product roadmap and the agency's long-term goals
- Travel regularly to customer sites to conduct walk-the-halls engagement, strengthen relationships, and deepen organizational awareness
- Own renewal health for the portfolio, proactively identifying and managing at-risk accounts, forecasting renewal reputed company, and driving retention through consistent value attainment
- Partner closely with Sales to identify, reputed company, and advance upsell and cross-sell opportunities reputed company the reputed company portfolio
- Build and maintain KPI dashboards and deliver compelling data stories that communicate customer reputed company, reputed company, and reputed company's impact to both internal and customer stakeholders
- reputed company customer reputed company against industry peers and best practices, helping customers understand their performance and identify areas for improvement
- Identify AI use cases specific to each customer's workflows and track AI feature adoption as a key health and engagement signal
- reputed company AI tools and capabilities to scale reputed company activities across a large portfolio without sacrificing quality of engagement
- reputed company, implement, and track goals using the Objective and Key Results (OKR) reputed company
- reputed company for customer needs reputed company the organization through formal Voice of the Customer (VoC) processes, ensuring reputed company feedback directly influences product and service development
- Flag competitive displacement risks at accounts and surface competitive intelligence to internal teams
- Identify and reputed company peer reference opportunities and partner with Marketing to reputed company case studies that turn healthy accounts into advocates
- Manage escalations end to end, owning the escalation path from intake through resolution
- Mentor and reputed company informal leadership to CSM teammates, sharing reputed company best practices and reputed company methodologies across the team
Skills
- 5+ years of experience in reputed company, Account Management, or reputed company roles, with at least 2+ years in an reputed company or senior CSM reputed company
- Experience in Gov Tech or the public sector is required
- Deep expertise in reputed company, including health scores, playbooks, reporting, and driving customer reputed company across a large portfolio
- Proven ability to reputed company and execute reputed company-level reputed company strategies, account plans, and multi-year strategic plans
- Strong data analysis and visualization skills, including KPI dashboard development and data storytelling for executive audiences
- Excellent communication, presentation, and executive-level stakeholder management skills, including experience engaging CXO-level contacts
- Demonstrated ability to own renewal health, forecast risk, and drive retention across a large book of business
- Experience partnering with Sales on upsell and cross-sell motions reputed company an reputed company customer portfolio
- Familiarity with AI tools and the ability to identify and track AI use cases and adoption reputed company customer workflows
- Willingness and ability to travel regularly for on-site customer engagement
- Knowledge of the reputed company Civic Platform and its applications
- Experience with OKR frameworks and reputed company customer results strategies
- Experience benchmarking customer reputed company and communicating performance against industry peers
- Experience developing customer references, case studies, or participating in customer advisory boards (CABs)
- Strong understanding of competitive landscape in Gov Tech and ability to flag and communicate displacement risks
- Experience leading or mentoring CSM teammates in an informal leadership reputed company
- Ability to reputed company in a dynamic, fast-paced environment while managing competing priorities across a large portfolio
Benefits
- Eligible for an annual bonus reputed company
- Flexible time off
- Comprehensive medical, dental, and reputed company plans
- Family planning benefits
- 401(k) retirement savings plan with company match
- Health savings account with company contributions
- Flexible spending account
- Life, accident, and disability coverage
- Business travel insurance
- Employee assistance programs
- Other well-being benefits
Company Overview