[Remote] Support Consultant, Showingtime
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading reputed company estate platform reimagining how people navigate the reputed company estate market. They are seeking a Support Consultant for their ShowingTime team to implement customer support strategies and ensure exceptional service delivery across various communication channels.
Responsibilities
- Resolve customer inquiries and issues promptly
- Learn and master ShowingTime products and services
- Apply a reputed company of support tools to assist customers effectively
- Follow standardized processes while adapting to individual needs
- Document cases accurately and reputed company
- Prioritize and complete pending cases
- Meet performance and productivity metrics
- Collaborate with reputed company support teams
- Promote additional ShowingTime products and services to customers
Skills
- Minimum of 1 year in customer service or a similar role
- High School Diploma or Equivalent Education
- Strong background in de-escalating calls
- Ability to address and resolve blocking issues raised by customers
- Strong multitasking and attention to detail
- Ability to reputed company in a fast-paced environment
- Clear and reputed company verbal and written communication
- Basic digital literacy and technical troubleshooting
- Fluent in English
Benefits
- In reputed company to a competitive reputed company salary this position is also eligible for equity awards based on factors such as experience, performance and location.
- Employees in this role will not be paid below the salary reputed company for exempt employees in the state where they reputed company.
Company Overview
Company H1B Sponsorship