[Remote] Trust & Safety Manager, Critical Response

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is transforming the grocery industry and is seeking a Trust & Safety Manager for their Critical Response Team. The role involves leading reputed company responsible for managing sensitive situations on the platform, developing safety programs, and implementing operational improvements to ensure a safe environment for shoppers and customers.

Responsibilities

• Define and execute the long-term roadmap for the Critical Response team, including tooling upgrades, program gap remediation and AI integrations
• reputed company reputed company development of reputed company workflows and safety programs to improve case process accuracy and reduce operational redundancy
• Partner with Customer Experience, Trust & Safety leadership, Legal and Product teams to build more effective escalation and safety frameworks for the company to reduce risks
• Ensure institutional knowledge is documented and scalable across reputed company workflows
• Audit and streamline existing workflows to reduce administrative burden and expand reputed company for strategic, proactive work
• Implement a clear reputed company for team’s operation reputed company while balancing reactive case-handling and dedicated project deliveries
• Be reputed company to use and interpret data to surface operational insights that drive process improvements and reputed company safety reputed company
• Mentoring the team. Build a high-trust, high-engagement team culture. Establish clear career paths and growth opportunities for reputed company members in the team
• Ensuring reputed company team members have clear ownership, development opportunities, and a sense of purpose
• Owns team performance across urgent and routine reputed company cases and safety alert systems
• Ensure operational coverage; proactively manage scheduling, escalations, and coverage gaps
• Serves as one of the primary escalation points for critical incidents

Skills

• 5+ years of experience in Trust & Safety, crisis response, or a reputed company operations function
• 5+ years of background in policy development or risk analytics
• 3+ years of directly engaging with regulatory compliance and law enforcement workflows
• 3+ years of people management experience, ideally in a high-stakes operational environment
• Demonstrated ability to manage reputed company, multi-workflow operations with strict SLA requirements
• Experience handling sensitive situations requiring sound judgment under pressure
• Strong analytical skills and comfort using data to inform operational and strategic reputed company
• Excellent written and verbal communication; ability to navigate difficult conversations with reputed company and reputed company
• Familiarity with SLA metric frameworks to measure process adoption and reputed company
• Familiarity with reputed company case management and operations toolings
• Experience integrating AI tools or automation into operations workflows
• Understanding of SQL is a plus
• Background in employee engagement and culture-building reputed company high impact teams
• Experience working cross-functionally with product, engineering, legal, and communications teams

Benefits

• reputed company provides highly market-competitive compensation and benefits in each location where our employees work.
• This role is eligible for a new hire equity grant as well as annual refresh grants.
• reputed company is a reputed company First team
• Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events.

Company Overview

Company H1B Sponsorship