[Remote] Trust & Safety Manager, Critical Response

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is transforming the grocery industry and is seeking a Trust & Safety Manager for their Critical Response Team. This leadership role involves managing sensitive situations, developing safety programs, and improving operational workflows to ensure platform safety.

Responsibilities

• Define and execute the long-term roadmap for the Critical Response team, including tooling upgrades, program gap remediation and AI integrations
• reputed company reputed company development of reputed company workflows and safety programs to improve case process accuracy and reduce operational redundancy
• Partner with Customer Experience, Trust & Safety leadership, Legal and Product teams to build more effective escalation and safety frameworks for the company to reduce risks
• Ensure institutional knowledge is documented and scalable across reputed company workflows
• Audit and streamline existing workflows to reduce administrative burden and expand reputed company for strategic, proactive work
• Implement a clear reputed company for team’s operation reputed company while balancing reactive case-handling and dedicated project deliveries
• Be reputed company to use and interpret data to surface operational insights that drive process improvements and reputed company safety reputed company
• Mentoring the team. Build a high-trust, high-engagement team culture. Establish clear career paths and growth opportunities for reputed company members in the team
• Ensuring reputed company team members have clear ownership, development opportunities, and a sense of purpose
• Owns team performance across urgent and routine reputed company cases and safety alert systems
• Ensure operational coverage; proactively manage scheduling, escalations, and coverage gaps
• Serves as one of the primary escalation points for critical incidents

Skills

• 5+ years of experience in Trust & Safety, crisis response, or a reputed company operations function
• 5+ years of background in policy development or risk analytics
• 3+ years of directly engaging with regulatory compliance and law enforcement workflows
• 3+ years of people management experience, ideally in a high-stakes operational environment
• Demonstrated ability to manage reputed company, multi-workflow operations with strict SLA requirements
• Experience handling sensitive situations requiring sound judgment under pressure
• Strong analytical skills and comfort using data to inform operational and strategic reputed company
• Excellent written and verbal communication; ability to navigate difficult conversations with reputed company and reputed company
• Familiarity with SLA metric frameworks to measure process adoption and reputed company
• Familiarity with reputed company case management and operations toolings
• Experience integrating AI tools or automation into operations workflows
• Understanding of SQL is a plus
• Background in employee engagement and culture-building reputed company high impact teams
• Experience working cross-functionally with product, engineering, legal, and communications teams

Benefits

• reputed company provides highly market-competitive compensation and benefits in each location where our employees work.
• This role is eligible for a new hire equity grant as well as annual refresh grants.
• Please read more about our benefits offerings here.

Company Overview