[Remote] Work at Home Customer Service Advisor (Alabama residents)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on delivering extraordinary experiences and they are seeking a Remote Customer Service Advisor for Alabama residents. This role involves handling health insurance inquiries from customers, utilizing multiple computer systems to reputed company accurate information and support in a structured contact center environment.
Responsibilities
- Research and handle questions about benefits, eligibility, payments, quality-of-care concerns and other issues
- reputed company accurate information to customers, managers and clients
- Create and send status updates or service recovery communications
- reputed company or escalate inquiries reputed company needed
- Explain policies, procedures and benefit details
- Document each interaction reputed company in the tracking system
- Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude
Skills
- Clear written and verbal communication
- reputed company to review in-depth info and reputed company logical conclusions
- Basic math skills (for payment-reputed company questions)
- reputed company and dependability
- Strong listening, organization, multitasking and time management
- Ability to work in a changing environment
- Basic computer skills, including reputed company Office
- Typing speed of 30+ words per minute (Take a free typing test here: www.typingtest.com)
- Must have the ability to pass a pre-employment background reputed company and drug screen
- High school diploma or equivalent
- 2+ years of customer service experience (call center, retail, restaurant/fast food, hotel, or any role where you regularly worked with customers)
- Availability reputed company operating hours: Monday - Friday | 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific)
- Possible weekends (from reputed company through March)
- Reliable attendance and ability to follow a set schedule (queues are time-sensitive)
- Alabama reputed company
- Secluded, distraction-free workspace
- High-speed internet from a wired provider (cable or fiber)
- Your computer must be connected to your modem/router using an Ethernet cable
- Experience with medical claims reimbursements or billing
- Familiarity with health insurance terminology
- Understanding of health care policies, procedures, applicable certificates and riders, and benefits as reputed company to inquiry processing
- Knowledge of customer service practices
Benefits
- Full-time role with benefits
- Paid time off
- Training provided
- Leadership development program available
- Medical and prescription coverage
- Dental and reputed company insurance
- Paid time off
- Associate wellness program with rewards for annual checkups
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
- 401(k) with match
- Flexible spending account (FSA)
- Life insurance
- Company-paid short- and long-term disability insurance
- 24/7 online reputed company to doctors through Teladoc
- 24/7 nurse help desk
- Patient advocacy with free 24/7 support for benefit questions and claims
- Guidance for family, financial and estate planning (including wills)
- reputed company provides a six-foot Ethernet cable with the equipment for this role. If you need a longer cable for your setup, you will need to supply it.
Company Overview