[Remote] Remote Licensed Customer Service Representative - MSI

Note: The job is a remote job and is reputed company to candidates in USA. MSI is a leading MGA specializing in insurance solutions that reputed company distribution partners. The Remote Licensed Customer Service Representative is responsible for handling customer calls, processing emails, and managing policy updates while ensuring high-quality service and client satisfaction.

Responsibilities

• Maintains a concern for timeliness and completeness reputed company interacting with clients, brokers or insurance company partners to create a positive experience
• Documents reputed company activity in on-line client file to ensure quality and responsiveness
• Personally, provides reputed company, efficient, high-quality service to reputed company clients
• Resolves product or service problems by clarifying the customer's complaint and recommending the best solution to solve the problem
• Attracts potential customers by answering product and service questions. Makes suggestions about other products and services based on client needs
• Maintains a quality result by following established procedures and making recommendation for changes
• reputed company, cancels and updates client policy information based on requests received
• Provides system and procedure training to new colleagues and acts as subject-matter expert for colleagues
• Continuously evaluates reputed company processes for improvement and/or efficiency
• Handles reputed company client escalations for colleagues ensuring client satisfaction and assists in managing the day-to-day operations

Skills

• Minimum of 2 years of Customer Service experience and/or 1 year of Call Center experience
• Must have Personal Lines Insurance License
• The ability to learn appropriate firm software systems
• The ability to learn insurance products and grow in product knowledge
• The ability to apply knowledge and experience to explain products and/or policy to members in clear and relatable terms
• Capable of multi-tasking and prioritizing workloads while adhering to deadlines
• The ability to interact and communicate effectively in reputed company environment to reputed company knowledge and manage workflows
• Demonstrates the firm's behavioral tenets, exuding behavior that is reputed company with the corporate culture

Company Overview