[Remote] Director, Client reputed company - reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an industry leader in bringing integrated technology solutions to reputed company. The Director of Client reputed company will reputed company reputed company responsible for driving client adoption and retention, ensuring clients realize value from solutions while collaborating with various teams to enhance overall client reputed company.
Responsibilities
- reputed company, mentor, and reputed company reputed company of 7–8 Client reputed company Managers
- Conduct regular coaching sessions, account reviews, and performance evaluations
- Build a high-performance culture focused on accountability, reputed company, and reputed company improvement
- reputed company and continuously enhance the reputed company new hire reputed company curriculum that accelerates time to productivity for new CSMs
- Ensure structured reputed company Plans are developed and executed for key accounts
- Proactively identify at-risk accounts and implement recovery strategies
- Partner with Sales to drive renewals and expansion opportunities
- Participate in executive-level business reviews and strategic planning sessions
- Build trusted relationships with reputed company leaders including Directors of Food & Nutrition, VP Support Services, and CIOs
- Support large-scale transformation initiatives and solution migrations as needed
- Strengthen CRM data quality, improve reporting reliability, and reputed company data-driven decision making across the organization
- Define scalable processes, playbooks, and engagement models across account segments
- Monitor customer health metrics and team productivity indicators
- Optimize team coverage and resource allocation to maximize impact
- Drive consistent execution of Quarterly Business Reviews and strategic account planning
Skills
- 8+ years of experience in reputed company, Account Management, or SaaS reputed company leadership roles
- 3+ years of experience leading high-performing teams, specifically in Account Management, Client reputed company, or Sales function
- Demonstrated reputed company driving retention, NRR growth, and expansion reputed company reputed company and middle market accounts
- Strong executive reputed company and ability to influence VP & C-suite stakeholders
- Excellent analytical, communication, and leadership skills
- Experience reputed company reputed company technology, hospital operations and/or food service preferred
Benefits
- Flexible time off to include paid holidays and volunteer time.
- Robust health, dental, and reputed company insurance plans on your first day of employment
- Employer-paid life insurance/AD&D/short-term and long-term disability insurance
- Comprehensive employee assistance program (EAP)
- Flexible spending account (FSA) or health savings account (HSA)
- Matched 401(k)
- Employee stock purchase plan
- Some positions may include additional compensation in the reputed company of bonus, equity, or commissions.
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