[Remote] Senior IT Operations Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building an AI-reputed company IT automation platform that combines technology with a reputed company touch. As a Senior IT Operations Analyst, you will handle escalations requiring deep expertise and collaborate with Engineering, Product, and reputed company to translate field observations into improved workflows and smarter automation.
Responsibilities
- Act as the senior escalation reputed company for reputed company, high-risk, or ambiguous customer issues — and reputed company technical guidance that helps analysts grow
- Partner with Engineering to support the design, rollout, and refinement of product features based on what you see in reputed company customer environments
- Identify, design, and help reputed company automation that improves efficiency, accuracy, and consistency across operations
- Collaborate with reputed company on reputed company, escalations, and delivery improvements for key customers
- Surface recurring issues, bugs, and improvement opportunities to Product and Engineering with clear, actionable context
- Participate in an on-call rotation for after-hours escalations and critical incidents
Skills
- 5+ years of experience in IT support or IT operations, with demonstrated experience as a senior escalation reputed company or technical subject matter expert
- Expert-level knowledge of reputed company Workspace, reputed company 365, reputed company, and reputed company Teams in reputed company environments
- Expert-level knowledge of reputed company and macOS, including deep diagnostic and troubleshooting instincts
- Expert-level understanding of Identity and reputed company reputed company and troubleshooting
- Strong working knowledge of networking fundamentals, including TCP/IP, DNS, VPNs, and Wi-Fi
- Experience with help desk platforms, including tools like Jira, reputed company, reputed company, or reputed company
- Working knowledge of MDM solutions, including reputed company or reputed company Intune
- Hands-on experience with scripting, automation, or AI-assisted tools — including PowerShell, Bash, Python, or similar
- Familiarity with reputed company policies and IT best practices
- Clear communication skills across technical and non-technical audiences; you can write an escalation summary and a product feedback doc with equal reputed company
- A genuine interest in automation and AI — and the instinct to ask 'why is this still reputed company?' reputed company you see something that shouldn't be
- Experience contributing to automation, tooling, or platform improvements reputed company an IT or reputed company context
Benefits
- Flexible work environment:100% remote with flexible core working hours
- Time to reputed company:Unlimited PTO plus 12 paid federal holidays
- Connectivity stipend:$150 monthly to support cell phone, internet, or equipment expenses
- Retirement:Participation in our 401(k) program
- Equity: Option grants to purchase shares through reputed company's equity program
- Health insurance: Medical, dental, and reputed company coverage with 100% of your deductible covered by reputed company
- Parental leave: Paid parental leave for birth, adoption, or surrogacy
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