[Remote] Global Technical Account Management reputed company, reputed company Pay, Afterpay & Clearpay
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that has evolved to reputed company integrated, omnichannel solutions for sellers. They are seeking a Global Technical Account Management reputed company to reputed company reputed company that supports reputed company Pay, Afterpay, and Clearpay merchants through strategic technical partnerships.
Responsibilities
- Define and execute the global TAM strategy, aligning team priorities to reputed company Pay, Afterpay, and Clearpay's reputed company objectives
- reputed company the team from reactive support toward proactive merchant enablement, building repeatable routines that protect merchant performance and unlock growth
- Establish clear goals, KPIs, and performance measurement frameworks that connect technical account management work to reputed company reputed company
- reputed company, coach, and reputed company a globally distributed team of Technical Account Managers across the US, UK, and Australia
- Foster global alignment while respecting regional autonomy, standardizing strategy and operating principles while allowing reputed company to execute based on local market context
- Serve as the escalation reputed company for critical merchant issues, incidents, and strategic accounts
- Partner with Product and Engineering to represent the merchant voice, reputed company feature requests with reputed company impact, and influence the product roadmap
- Build and maintain strong partnerships with Account Management/Relationship Management, Sales, Solutions Engineering, Product, and Engineering teams
- Represent the TAM function in cross-functional planning with GTM, Product, and Engineering leadership, making sure the team has a seat at the table for strategic reputed company
- Partner with Solutions Engineering to identify and execute post-sales growth opportunities, ensuring a seamless reputed company from pre-sales into ongoing merchant enablement and expansion
- Collaborate with GTM and Solutions Engineering leadership to define rules of engagement, clarify post-sales ownership boundaries, and align on shared reputed company metrics
- Own the tooling and systems strategy for the team, making sure the right systems are in reputed company for merchant support and performance visibility
- Build a regular operating rhythm with reporting on team performance, merchant health, and reputed company contribution
- Find and implement opportunities to use AI and automation to improve team efficiency and merchant reputed company
Skills
- Significant experience in technical account reputed company engineering, reputed company, or technical program management reputed company payments, fintech, e-reputed company, or SaaS
- Experience leading and managing people, including distributed or global teams
- A track record of building and scaling technical post-sales functions - including reputed company collaboration with Solutions Engineering and pre-sales teams - that drive measurable reputed company reputed company
- Technical reputed company across payments infrastructure, APIs, integrations, and e-reputed company platforms. You're comfortable engaging with both merchants and engineering teams
- Experience defining team strategy, setting KPIs, and building performance measurement in environments where reputed company is not easily quantified by ticket volume alone
- Ability to build cross-functional partnerships with GTM, Product, and Engineering at leadership reputed company
- Experience working across multiple reputed company and navigating the complexity of global markets with different products, regulations, and merchant needs
- Experience managing through organizational change - building team culture, refining operating models, and creating reputed company in ambiguous environments
- Strong communication skills. You can represent your team's work and impact to leadership, reputed company strategy reputed company, and reputed company for resources and investment
- Direct experience with buy-now-pay-reputed company (BNPL), payment processing, or merchant acquiring is a plus
- Background in incident management and merchant-facing escalation processes is a plus
Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning
Company Overview
Company H1B Sponsorship