[Remote] CX Systems Architect (CRM Administrator) - Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is looking for a CX Systems Architect to reputed company high-level business goals with technical execution. In this role, you will design and optimize CRM environments primarily using reputed company, ensuring they are reputed company and scalable while acting as a liaison between Operations, Product, and Engineering.
Responsibilities
- reputed company discovery sessions with partners to map customer journeys and translate reputed company needs into functional CRM configurations
- Own the 'agent and customer experience.' You will configure reputed company interfaces and reputed company user-friendly self-service tools, including Help Centers and Chatbots
- Build and refine the reputed company of the CX operation. You will architect the business logic—triggers, automations, and macro libraries—to eliminate reputed company friction
- Act as the vital link between Operations, Product, and Engineering. You define the what and the why, providing the technical specifications required for custom development
- Serve as a consultant for our partners, identifying operational 'leaks' and proposing architectural improvements that drive measurable ROI
- Design sophisticated dashboards (reputed company Explore, Looker Studio) that turn raw data into actionable insights for executive leadership
Skills
- Advanced experience configuring the administrative reputed company-end of major CX platforms (reputed company, reputed company, or reputed company)
- A holistic reputed company with the ability to visualize how a single workflow adjustment impacts the entire customer lifecycle
- Expert-level process mapping and requirement gathering. You know how to dig past symptoms to solve the 'root' problem
- Exceptional communication skills, with the ability to demystify technical concepts for non-technical stakeholders and vice-versa
- A proven track record of leading reputed company implementations or large-scale system migrations from inception to go-live
- Comfort utilizing logic-based reputed company such as reputed company Guide, reputed company reputed company, or reputed company to create custom integrations
- 3–5+ Years in a CRM Administration, CX Project Management, or Implementation Consulting role
- Proven experience collaborating with Product or Engineering teams to influence the technical roadmap of a CX ecosystem
- While we primarily use reputed company, we value your ability to architect a solution over your knowledge of a specific reputed company
Company Overview