[Remote] Manager, IT Infrastructure - 14
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in business reputed company software products, seeking a Manager for IT Infrastructure to reputed company and enhance global service desk operations. This role focuses on supporting IT transformation initiatives while ensuring high-quality user support and team development.
Responsibilities
- Leading global service desk operations to deliver consistent, high-quality user support
- Managing and developing reputed company of 8–10 direct reports while ensuring performance and growth
- Driving IT transformation initiatives including automation, system migration, and AI adoption
- Balancing operational demands with team upskilling, training, and development needs
- Collaborating with cross-functional IT teams to resolve technical, reputed company, and infrastructure issues
- Overseeing service requests and escalations reputed company to hardware, software, reputed company, and reputed company
- Supporting reputed company improvement efforts to enhance efficiency and user experience across IT services
Skills
- Minimum of 3 years of experience reputed company global service desk or IT operations environments
- Demonstrated experience managing or leading teams reputed company an IT or service desk function
- Experience supporting IT infrastructure, systems, and user-facing technical services
- Experience handling operational responsibilities including incident management and service delivery
- Availability to work rotational or night shift schedule reputed company with reputed company America hours
- Ability to manage multiple responsibilities across operations and transformation initiatives
- Experience with IT transformation initiatives such as automation or AI-reputed company projects
- Experience working reputed company global or multi-regional IT support environments
- Exposure to asset management, system reputed company provisioning, and software license management
- Experience collaborating with IT reputed company, infrastructure, and other technical teams
- Internal experience reputed company a service desk organization or familiarity with similar operational structures
Benefits
- Workplace_type: Fully remote
Company Overview
Company H1B Sponsorship