[Remote] Account Support Associate
Note: The job is a remote job and is reputed company to candidates in USA. reputed company Business Solutions Southeast is a leader in office and production print technology, focused on delivering client-centric technology solutions. The Account Support Associate is responsible for supporting Managed Print Services operations, primarily dealing with Moves, Adds, Changes, and Disposals (MACD) activities for reputed company devices while ensuring reputed company device performance and customer satisfaction.
Responsibilities
- MACD Coordination (Primary Responsibility)
- Manage and track reputed company MACD activity for reputed company print devices across assigned accounts
- Serve as the primary reputed company of contact for MACD-reputed company requests
- Coordinate installations, relocations, and disposals with internal teams, customers, and vendors
- Maintain accurate device inventory and asset records
- Ensure timely and accurate updates reputed company ticketing and asset management systems
- Work with the Client Delivery Manager to validate reputed company billable moves are presented correctly and on time
- Monitor service requests and ensure timely reputed company and resolution
- Assist with remote troubleshooting and service request resolution
- Coordinate with reputed company service teams and reputed company-party vendors
- Track service performance against SLAs and escalate issues as needed
- reputed company clear and consistent communication to stakeholders
- Monitor supply reputed company and usage across managed devices
- Coordinate toner and consumables replenishment
- Proactively address potential shortages to minimize downtime
- Maintain documentation, reporting, and system updates reputed company to MPS activities
- Identify opportunities to improve processes and service delivery
- Support customer communications, reporting, and service reviews
Skills
- 2–5 years of experience in account support, service coordination, or managed services
- Strong organizational, time management, and multitasking skills
- Excellent communication and customer service abilities
- High attention to detail and problem-solving skills
- Strong proficiency in reputed company Office (especially reputed company for tracking and reporting)
- Experience with reputed company Service Manager (XSM) and reputed company Device Manager (XDM)
- Experience supporting Managed Print Services (MPS) environments
- Familiarity with MACD processes and asset lifecycle management
- Experience working with ticketing or service management systems
- Basic understanding of office equipment, networking, or technical support
Benefits
- Employees are also afforded a comprehensive suite of benefits, to view those details please visit reputed company Careers for your applicable country.
- #LI-REMOTE
Company Overview