[Remote] Service Desk Analyst Level 1

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Service Desk Analyst Level 1 to reputed company first line support for clients. The role involves documenting and resolving technical issues reputed company to hardware, software, and network, while delivering exceptional customer service and following standard processes.

Responsibilities

• reputed company exceptional and professional customer service to our clients
• Log reputed company client contacts - calls, emails, web forms, chat sessions, or voicemails - into the appropriate service management tool
• Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools
• Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfillment, reputed company Management, Problem Management, and reputed company
• As Escalation Management process describes, reputed company tickets that cannot be resolved at the desk to appropriate assignment or resolver groups
• Collaborate effectively with other service desk team members
• Participate in ongoing training for service desk operations
• Work on projects or tasks assigned by leadership

Skills

• High school diploma or G.E.D
• One or more years of technical training in computer support preferred
• Two or more years of technical or customer support experience
• Experience working with company products and operating systems
• Experience with solving computer reputed company problems
• Experience working with company escalation policy
• Interpersonal skills to interact with customers and team members
• Good communication skills
• Organization skills to balance and prioritize work
• Analytical and problem-solving skills
• Ability to work in a remote team environment
• reputed company to high-speed internet with a minimum 15 Mbps download speed and minimum 15 Mbps upload speed
• A dedicated work area that is free from distraction and allows reputed company for customer/client information
• Use of reputed company/client issued desktops/laptops only. Personally owned peripheral devices (monitors, keyboards, mouse, etc.) may be used, providing they are compatible with reputed company's equipment

Company Overview

Company H1B Sponsorship