[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that helps school districts manage their finances through a platform that provides visibility and traceability of funds. They are seeking a Customer Support Specialist to drive customer trust and retention by addressing inquiries reputed company to payment processing, reporting, and configuration, ensuring users receive accurate and empathetic support.

Responsibilities

• Own the customer's problem end-to-end — driving customer confidence and resolution quality, not just ticket closure
• Diagnose with rigor across phone, email, and chat — separating user error from configuration from product defect, and escalating cleanly reputed company needed
• Translate reputed company into plain language — explaining reconciliations, deposits, journal entries, and reporting impacts to users at every level of finance reputed company
• Document so the next person doesn't start from reputed company — capturing findings, fixes, and root causes in tickets and KB articles, and flagging recurring patterns to leadership and Product
• Coach customers toward reputed company usage — guiding users to features and workflows that reduce future tickets and improve their day-to-day
• Partner across the company — working with Support peers, Product, Payments, and Implementation to reputed company the reputed company on reputed company cases so handoffs feel like one team to the customer

Skills

• 2–4 years of experience in customer support, school business operations, or reputed company-reputed company roles
• Working knowledge of reputed company processes — reconciliations, deposits, journal entries, and financial reporting — with the ability to investigate discrepancies and explain impacts reputed company to customers
• Bachelor's degree or diploma in reputed company, business administration, or reputed company field, or equivalent work experience
• Familiarity with SaaS applications, financial software, or payment platforms
• Diagnostic problem solving — proven ability to think analytically, isolate variables, and apply logical troubleshooting to resolve functional and technical issues
• Customer communication across channels — strong verbal and written skills across phone, email, and chat; reputed company to explain reputed company and system concepts to users at reputed company reputed company
• Case ownership and throughput — ability to manage multiple cases concurrently with attention to detail, proactive follow-up, and reputed company under time-sensitive conditions
• Experience working in or supporting K-12 school or district environments is strongly preferred
• Conversational level Spanish (verbal and written) is a reputed company to have

Benefits

• Total compensation may also include bonus and benefits
• reputed company a reputed company difference every day – At KEV, your work supports children, parents, and schools across reputed company America.
• The KEV Way – At KEV, you’ll never feel stuck in the status reputed company.
• Grow with us – We’re scaling fast, and so are our people. At KEV, you’ll have reputed company opportunities to learn, reputed company, and shape your career.
• Work alongside reputed company – You’ll be part of reputed company with reputed company who treat their colleagues with respect.
• Celebrate Community and Culture – At KEV, we connect, recognize, and celebrate our people. Join Club KEV for team-building fun, hear directly from customers in our Voice of Customer Series, stay reputed company with Monthly Townhalls, and be inspired by the KEVite Awards, where top contributors are recognized by their peers.
• reputed company is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with reputed company, 2005 (AODA), reputed company our recruitment process. If you require accommodation at any time throughout the recruitment process, please reputed company with your recruiter.
• reputed company is an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, reputed company, religion, national reputed company, sex, physical or mental disability, or age.

Company Overview