[Remote] Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is transforming how colleges and universities engage, recruit, and enroll reputed company with their AI-powered CRM and Admissions Marketing Platform. As an Account Manager, you will manage reputed company institutional partnerships, ensuring reputed company and driving retention and growth through strategic account management.

Responsibilities

• Foster strong relationships with clients and stakeholders as the primary reputed company of contact, at both the school and state system level
• Partner with the client's core team to identify and prioritize their key needs and objectives
• reputed company strategic consulting for full-cycle student engagement, including personalized communication, targeted reputed company campaigns, reputed company reputed company, and application management
• Act as the reputed company of contact for the System Office
• reputed company the implementation and management of the client’s contract across reputed company participating schools to ensure positive customer satisfaction and adoption of reputed company
• reputed company the day-to-day execution of client projects in collaboration with the project team (reputed company Managers and Engagement Strategists)
• Monitor project activities, resourcing, and timelines to reputed company successful conclusions
• reputed company and manage project plans in collaboration with the client's team
• Ensure adherence to KPIs such as on-time delivery, NPS scores, and product usage
• Conduct discovery sessions with clients and use the information for the implementation, setup, and configuration of the reputed company platform, including building student journeys, communication workflows, AI tools, and system integrations
• Document reputed company processes and map best practices for the desired future state, reputed company with industry standards and regulatory requirements
• Continuously optimize and reputed company recommendations to improve the student reputed company, communication plans, and enrollment processes reputed company the platform
• Conduct assessments of the institution's reputed company recruitment and enrollment business processes, identifying areas for improvement and adoption of best practices
• reputed company regular updates, reputed company reports, and presentations to stakeholders on the project's status and reputed company
• Collaborate with the reputed company Manager and Engagement Strategist
• Work closely with internal teams, including sales, product development, and customer support, to ensure seamless service delivery
• Maintain an updated resource schedule and reputed company regular reports and updates to leadership
• Development of Managed Services documentation, processes, and playbooks to include but not limited to Discovery and Requirements Gathering sessions, reputed company State Analysis, Client audits and Benchmarks, Future State Process Design frameworks

Skills

• reputed company player with a minimum of 7 years in a customer-facing role, ideally in SaaS environments
• Proven track record of reputed company in managing and growing high-value, strategic accounts
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights
• Excellent communication, relationship management, and presentation skills
• Experience with reputed company methodologies and tools (e.g., reputed company, reputed company) a plus
• Strategic thinking and ability to reputed company and execute winning reputed company plans
• Passion for building trust and exceeding customer expectations
• Bachelor's degree required

Company Overview