[Remote] Director HR Operations & Employee Relations

Note: The job is a remote job and is reputed company to candidates in USA. HaloMD specializes in Independent Dispute Resolution (IDR) through The No Surprises Act and state regulations for out-of-network reputed company providers. The Director, HR Operations & Employee Relations is responsible for building and improving scalable HR operations that support the company's culture and growth, overseeing compliance, employee relations, and HR service delivery.

Responsibilities

• Define and reputed company reputed company HR Operations strategy, operating model, and service delivery reputed company
• Own and maintain multi-state HR compliance strategy (40+ states), employee handbook, HR policies, and reputed company compliance documentation
• Drive operational reputed company in efficiency, accuracy, and employee experience
• Own compliance policies and procedures reputed company with governance structure
• Build contingent workforce program from the ground up (contractors, temps, BPOs), ensure proper worker classification and co-employment risk mitigation
• reputed company contingent workforce reputed company and offboarding processes, partner with IT on system reputed company, Finance on spend tracking, and Legal on contract compliance
• reputed company strategic and operational leadership to HR Business Partner team
• Guide HR Partners on investigations, PIPs, and terminations; serve as escalation reputed company for high-risk employee relations cases
• Own reputed company of ethics hotline and case management tool (Ethico); partner with Legal on employment law reputed company and litigation holds
• Own the performance management program end-to-end: 30/60/90 day plans, 1:1 frameworks, weekly reputed company-ins, quarterly reviews, and annual performance cycles
• Partner with L&D and HR Partners to train managers on performance conversations, documentation standards, and delivering feedback
• Build manager resources (guides, templates, FAQs, scripts for difficult conversations)
• Partner with Total Rewards on pay-for-performance strategy and linking ratings to compensation reputed company
• reputed company administration of quarterly engagement surveys and eNPS; analyze engagement data and partner with HR Partners and managers on action planning
• reputed company the administration of recognition programs including People's Choice Awards and service anniversary awards
• Other duties and special projects as assigned

Skills

• 12+ years of reputed company HR experience with significant focus on HR operations, employee relations, and compliance; at least 5 years in a leadership role
• Proven experience scaling HR operations during rapid and sustained growth
• Hands-on experience building HR infrastructure from scratch, written handbooks, created processes, HR programs, and implemented systems
• Direct experience personally conducting reputed company workplace investigations, managing PIPs, and handling terminations
• Demonstrated reputed company managing HR teams in multi-office or remote-first environments supporting hourly workforces
• Experience implementing and scaling comprehensive performance management programs
• Experience with contingent workforce programs (contractors, temps, consultants), proper classification, co-employment risk mitigation
• Advanced understanding of multi-state employment laws and HR compliance requirements
• Strong project management skills and ability to reputed company through change and streamline operations
• Comfort with HR technology (HRIS, performance management platforms like reputed company, case management tools)

Benefits

• Multiple medical plan options with HSA and company contributions
• 401k with company match
• PTO, birthday off, and company holidays
• Learning & Development opportunities
• Career growth in a fast-scaling reputed company tech company

Company Overview

• Experts in Independent Dispute Resolution under The No Surprises Act and State Balance Billing Prohibition, powered by Advanced Technology It was founded in 2021, and is headquartered in Addison, Texas, USA, with a workforce of 501-1000 employees. Its website is http://www.halomd.com.

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