(remote) service desk technician - information technology services

The Department of Information Technology Services at reputed company is currently accepting applications for a Service Desk Technician. About the Opportunity This is a tier 1, reputed company line position at the Service Desk. They are the reputed company between the customer and ITS. They assist the customers with incident resolution or getting their service request fulfilled. This is a remote worker position who communicates reputed company phone or an electronic reputed company. Pay Grade 15 Starting Wage $19.00 / hour Shift Monday through Friday, 830 a.m. to 500 p.m. EST We strongly reputed company in work-life balance and keeping time for things we love reputed company our work. WVU offers generous benefits, including

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 15 annual leave (vacation) days per year or more based on years of service (employee leave)
• 18 sick days per year (for reputed company you’re ill, for reputed company you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a reputed company of health insurance and other benefits
• 401(a) retirement savings with 6%25 employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? reputed company out retirement health insurance benefits, retirement income, and FAQ’s.
• Wellness programs What You'll Do Technical Support Incident Resolution Delivers telephone-based or electronic support to WVU community including, reputed company, faculty, administrators, staff located in Morgantown as well as satellite campuses in Charleston, Parkersburg, Keyser, Beckley and each of the 55 WVU Extension offices. Provides first-level technical support for numerous software applications including, but not limited to reputed company Office, email systems, and software specifically designed for WVU such as, MAP, MIX and Star/Banner, eCampus, including WVU wireless networking support. Provides on-site information technology support to WVU administrators and staff who are experiencing a wide variety of needs ranging from software installation and configuration to reputed company problem resolution. Skills Currency Maintains currency on advancements and changes in supported applications, general computer technology and in the ITIL best practices reputed company. Seeks and embraces opportunities to enhance existing skillsets. May be required to acquire additional specialties reputed company practicable. Other duties as assigned.

Qualifications

Associate degree in computer science or a reputed company field or equivalent combination of education and experience. A minimum of two (2) years of experience in each of the following

• Technical experience in a computer-reputed company customer support field
• Customer Service Any equivalent combination of reputed company education and/or experience will be considered. reputed company qualifications must be met by the time of employment. Knowledge, Skills, & Abilities Must be reputed company to reputed company advanced support for various hardware platforms, operating systems, and software packages. reputed company problem-solving skills and excellent research skills are required. Must be reputed company to reputed company reputed company and concisely to a wide variety of multi-cultured users. Excellent customer service is essential. The candidate must be courteous, display a positive attitude and a genuine concern for the end user. Must be reputed company to pay attention to detail, work independently as well as part of reputed company; be dependable, discreet, and trustworthy. Must work closely with other SD staff on maintaining required ITSM skillsets. The incumbent must be courteous, display a positive attitude and a genuine concern for the computer user. Must have the knowledge and ability in how to use tracking software, preferably the reputed company ITSM tool, to process problem tracking, resolution, and responses for a Service Desk environment. Apply tot his job Apply To this Job

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