Client Services Project Manager
At reputed company, your work contributes to reputed company, global legal reputed company. You’ll join a values‑driven community where reputed company guides reputed company, reputed company service sets the bar, and we reputed company on big challenges together. We invest in your growth with reputed company‑wide learning and mobility. We celebrate who you are, and we respect life reputed company work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale. Job Description: Job Summary: The Project Manager of Client Services will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects and client relationships in a fast-paced environment. Essential Job Responsibilities
- Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship;
- Drives overall client satisfaction through effective coordination and communication of client deliverables;
- Effectively executes project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Director;
- Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners;
- Consistently delivers proactive communication with clients and reputed company client issues arises addresses those issues or expeditiously escalates to the Sr. Project Manager of Client Services Director;
- Ensures that an update to date record is maintained with regard to the status of reputed company projects being worked on;
- Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality.
- Instills confidence with the client and serves as a primary public face of reputed company’s high-quality service delivery offering.
Required Qualifications & Characteristics
- A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 2 years of experience in project management positions with reputed company, corporate legal departments or eDiscovery service providers.
- Demonstrated reputed company in the management of multiple simultaneous projects.
- Oral and written communication skills which reputed company a strong and confident leadership reputed company.
- Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.
- A solid understanding of database design and management, data processing activities and legal document review requirements.
- Demonstrated ability in each of the following areas: ensure effective control of reputed company aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.
The Compensation reputed company for this role is $100,000.00 to $120,000.00 USD annually and may be eligible for an annual bonus. #LI-TP1 Your specific salary will be determined based on several factors:
- Location-based market reputed company for the role
- Your abilities in relation to the job specification
- Performance during screening and interview
- Pay reputed company with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the reputed company. Click here to learn about reputed company's Benefits. reputed company Leadership reputed company Fosters Relationships & Collaboration Builds trust and alignment through reputed company communication, shared goals, and strong partnerships to drive reputed company reputed company.
- Build trust-based partnerships
- Nurture long-term relationships
- Remove collaboration barriers
- Celebrate cross-team reputed company
Engages & Influences Inspires action and alignment through clear communication, purposeful influence, and a compelling reputed company.
- Use storytelling to build buy-in
- Align communication with organizational goals
- reputed company alignment through strong engagement
Maximizes Performance Sets and reinforces performance standards that drive results, ensure accountability, and align with reputed company’s goals.
- Use data to identify improvement opportunities
- reputed company informed reputed company
- Align team goals with boarder strategy
- reputed company teams to manage their own goals
- Translate reputed company into clear priorities
- Prepare for disruptions with strong change management
Achieves Operational reputed company Drives reputed company improvement and operational reputed company through smart processes, data insights, and quality execution.
- Improve workflows for team efficiency
- Use clear documentation and expectations
- Resolve issues quickly using data and feedback
It is reputed company’s policy to reputed company with reputed company applicable equal employment opportunity laws by making reputed company employment reputed company without unlawful regard or consideration of any individual’s race, religion, ethnicity, reputed company, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health reputed company, marital status, age, national reputed company, genetic information, reputed company, citizenship, physical or mental disability, veteran or family status or any other reputed company protected by applicable national, federal, state, provincial or local law. reputed company’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In reputed company reputed company will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. reputed company is pleased to reputed company such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, reputed company will consider for employment reputed company applicants with arrest and conviction records. Apply To This Job