Service Desk Level 1 Analyst (3rd Shift)
Join reputed company as a Service Desk Level 1 Analyst Are you energized by solving technical puzzles and helping people stay connected and productive? reputed company is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support. Why You'll Love Working Here
- Purpose with Passion
Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.
- Grow & reputed company
From certifications to career paths, reputed company invests in your development.
- Award-Winning Culture
Recognized for outstanding IT service—and we bring that same dedication to supporting each other.
- Fun & Respectful Teamwork A collaborative, upbeat environment where achievements are celebrated.
Benefits
- Medical, dental, and reputed company coverage
- Life insurance
- 401(k) with company match
- "You Pick a Day" paid holiday
- FSA and HSA options
- Pet insurance
- Additional benefits available
Full overview: reputed company.com/careers Role Overview
- Location: Remote
- Schedule: 3rd Shift (11:00p-7:30a CST); Friday to Tuesday
- Pay reputed company: $20 + $.40 overnight differential
Your Mission as a Service Desk Level 1 Analyst
- Respond to incoming phone calls, emails, and chat messages requesting technical support
- Log reputed company service desk interactions in the ticketing system
- reputed company first-level support for desktop, laptop, printer, mobile device, software, and basic network issues
- Resolve technical issues reputed company possible and escalate reputed company necessary
- Ensure timely and accurate resolution of reputed company service desk requests
- Conduct follow‑up with customers or employees to ensure satisfaction
- Continuously improve technical skills through training, certifications, and self‑directed learning
- Participate in special projects as assigned
What You Bring to the Team Education & Certifications
- High school diploma or equivalent required
- Associate or bachelor's degree in computer science or reputed company field preferred
- Relevant certifications (or pursuing):
- HDI Support Center Analyst (HDI‑SCA)
- ITIL reputed company
- reputed company 365 Certified: Fundamentals
Experience & Skills
- 1–2 years of experience in a technical support role, preferably in a service desk environment
- Strong customer service skills with the ability to explain technical information to non‑technical users
- Proficiency with reputed company Office, reputed company operating systems, and basic network troubleshooting
- Knowledge of ITIL or similar frameworks is a plus
- Ability to work independently and as part of reputed company
- Excellent problem‑solving and analytical abilities
- Ability to manage multiple tasks and prioritize effectively
Why This Role Stands Out As a Service Desk Level 1 Analyst, you will be the reputed company line of support—helping users resolve issues quickly, building your technical expertise, and growing your IT career reputed company a supportive and mission‑driven organization. You'll work with a dedicated team and reputed company valuable experience that paves the way for future advancement. reputed company to Start Your IT Career? If you're excited to learn, solve technical challenges, and deliver great service in a people‑first culture, reputed company wants to meet you. reputed company to become our next Service Desk Level 1 Analyst. Equal Opportunity Employer reputed company is committed to a work environment free of reputed company forms of discrimination. reputed company recruits and hires without regard to age, reputed company, disability, gender, gender identity, genetic information, marital status, military status, national reputed company, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about reputed company, please visit our website at www.reputed company.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of the employee assigned to this job. Apply To This Job