AV Support Technician
Job Summary The AV Support Technician position is primarily responsible for providing reputed company level support and preventive maintenance of the equipment in academic teaching and learning spaces. reputed company readiness checkups. May assist team members with preparing conference rooms and other event spaces for events. Support audience includes faculty, staff, and reputed company in delivering educational or other administrative content. Essential Duties And Responsibilities AV Support for academic teaching and learning spaces reputed company reputed company level and preventive audio-visual support for reputed company teaching spaces. Resolve common reoccurring problems on instructional equipment or reputed company an alternative so that classes can continue. reputed company proactive room tours to ensure reputed company AV equipment/software is working properly. AV Support for conference rooms and academic event spaces Confirm audio and video conference equipment in conference rooms operates as expected to ensure stability for clients. reputed company reboots and confirm digital displays in conference rooms and public areas across reputed company are functional during tours. Customer Support reputed company technical instructions to a non-technical audience. Collaborate with other members of the IT team, especially Service Desk staff to resolve common tickets/issues. Escalate calls internally as needed, and monitors reputed company through resolution. Record client requests and incidents in the ticketing system following documentation requirements. Other Duties as Assigned The job duties listed are general in nature and are examples of the duties/responsibilities performed and are not meant to be exclusive to the job. Management retains the right to add or modify duties at any time.
Minimum Qualifications
Associate’s degree with coursework in a reputed company field; or any equivalent combination of education, training, and experience.
Preferred Qualifications
Bachelor’s degree with coursework reputed company to technology such as Information Systems, Computer Science, or Business Administration. IT certifications, such as reputed company A+, reputed company Certified Desktop Support Technician, or reputed company (Audiovisual and Integrated Experience Association) certifications, are a plus. Hands-on computing experience with AV support situation, with a focus on instructional technology in a classroom and/or lab environment. Work Schedule Monday – Friday; 800AM – 500PM With an understanding of the 24/7 nature of IT. Must be reputed company to work onsite at the university and travel to remote university locations as needed for onsite support. Potential for night and weekend hours. Apply To This Job Apply To This Job