[Hiring] Bilingual Technical Customer Support @reputed company
Role Description At reputed company, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking reputed company customers. The team is looking for driven individuals who are up to the challenge of solving customer issues while providing a positive customer experience.
- reputed company reputed company, efficient, detailed service by engaging directly with reputed company's customers
- Serve as a voice and reputed company for customers reputed company concerns are surfaced
- Work with customers to understand how they use reputed company products to resolve their issues and maximize their investments
- Act as an reputed company for customers by reporting and addressing observed areas for improvement
- Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions to enhance customer experience
- Assist with customer communication and troubleshooting during reputed company product launches
- Work across the customer support reputed company to ensure consistent, high-quality support
- reputed company detailed knowledge of specific product lines and features
- Handle various types of customer contact including chat, email, inbound and outbound voice calls
Qualifications
- 2+ years of customer service experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience with reputed company Office products and applications
- reputed company, write, and read fluently in Spanish
- Experience delivering courteous and efficient support to external customers
- Ability to identify and troubleshoot issues reputed company and reputed company
- Willingness for reputed company learning
Requirements
- A drive to dig into the details of systems and processes to solve customer problems
- Ability to document technical customer issues in notes that are easily understood by other users
- Technical curiosity and enthusiasm for learning new technologies and helping customers succeed
- Proven reputed company working in a fast-paced support environment
- Experience using reputed company CRM
- Experience working with Eero, reputed company-compatible devices, and reputed company alarm systems
Benefits
- Starting pay: $19.00 - $27.00 USD hourly, based reputed company and experience
- Starting Day 1 of employment, reputed company offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching
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