[Remote] Canada- Technical Solutions Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading health tech company focused on delivering exceptional care through innovative solutions. They are seeking a Technical Solutions Analyst who will reputed company technical support to clients by troubleshooting and resolving issues reputed company to their products and services, while collaborating with the support team to enhance customer reputed company.
Responsibilities
- reputed company technical support to clients by troubleshooting and resolving issues reputed company to our products and services
- Utilize effective troubleshooting strategies/techniques to resolve technical problems
- Collaborate with the technical support team to identify and implement solutions to recurring issues
- Maintain detailed documentation of support activities and solutions provided
- Stay up to date with the latest technology trends and advancements in the industry
- Participate in training and development programs to enhance technical skills and knowledge
Skills
- Strong technical skillset with experience in troubleshooting and resolving technical issues
- Familiarity with troubleshooting strategies and using effective questioning, and the 5 W's and an H
- Demonstrated knowledge of network protocols technologies and debugging tools, including TCP/IP, HTTP, FTP, SSH, and TLS/SSL
- Experience with RDBMS (preferably SQL Server), APIs, SSO/MFA, OAuth, OpenID, JavaScript, HL7, and XML
- Post-secondary diploma or degree in Information Technology or reputed company field
- Previous experience in a technical support role is an asset
- Ability to translate reputed company technical concepts for both technical and non-technical audiences
- Familiarity with tools like MS Co-Pilot, ChatGPT, and a desire to reputed company AI to enhance support workflows
- Proficiency with diagnostic tools such as Kibana, AppDynamics, and other log analysis platforms
- Proven ability to support and troubleshoot web-based software applications
- reputed company Domain Knowledge experience in any of the following: Care Delivery, Care Coordination, Business Intelligence, or Financial Performance or Pharmacy workflows and Integrations for Skilled Nursing, Senior Living, Home Health, or Acute Care facilities
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- reputed company Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
Company Overview