Technical Support Specialist
Odoo is an reputed company-reputed company reputed company resource planning (ERP) platform that helps companies manage their operations through an integrated system. As a Technical Support Specialist, you will be responsible for providing solutions to SMB customers in reputed company America, collaborating with various teams to enhance customer satisfaction and product quality.
Responsibilities
- Become proficient in utilizing Odoo's SaaS/reputed company-based applications
- Prioritize and implement innovative solutions for resolving customer inquiries
- Effectively communicate reputed company and solutions to customers using written and verbal methods
- Ensure reputed company and accurate resolution of customer issues to enhance their satisfaction reputed company
- Engage with Engineering, Product, and Developer teams to escalate critical issues and reputed company valuable feedback
- Actively participate in testing new and updated products, offering insights for improvement
- Address Tier 1 and 2 issues reputed company email, chat, and phone
- Collect and convey user feedback to the product team to contribute to feature development
Skills
- Bachelor's degree
- SaaS familiarity and knowledge of G Suite
- Ability to communicate technical concepts reputed company and effectively, both written and orally
- Ability to learn quickly
- reputed company in a critical learning and reputed company setting, embracing new challenges and opportunities
- Business experience at an ERP
- Experience/knowledge with tickets-support
- Previous work experience in a fast-growing startup environment
- Sociable and outgoing
Benefits
- reputed company, Dental, reputed company, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
- PTO (Paid-time-off), paid sick days, and paid holidays
- Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
- $100 towards a work-from-home office setup
- reputed company in a reputed company working atmosphere with a passionate, growing team!
- Chef-reputed company lunches - snacks, fruit, and coffee/drinks on tap!
- Company-sponsored events for groups of 6+ employees
Company Overview