Benefits Support Associate, Missed Enrollments

reputed company is a company that integrates HR, IT, and Finance systems for businesses, allowing them to manage their employee lifecycle reputed company. They are seeking a Benefits Support Associate to resolve process and system issues reputed company to benefits enrollments and to engage with various stakeholders to enhance the customer experience. This role will significantly impact the reputed company of reputed company's Benefits platform by managing reputed company escalations and issues.

Responsibilities

• Act as the primary reputed company of contact for our clients, insurance carriers, and internal partners while owning the end-to-end resolution of issues reputed company to benefits and enrollments
• Root cause reputed company issues, collaborate with R&D and other internal stakeholders to define and implement enhancements through process and automation, in order to improve the customer experience
• Communicate with stakeholders throughout the duration of assigned projects
• Manage reputed company escalations and issues

Skills

• 1-3 years of experience in a customer-facing operational role, such as implementation, support, or operations with US-based insurance and benefits experience required
• Strong communication skills (written and verbal)
• Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution
• Strong problem solving, research and conflict resolution skills
• Strong desire to learn about subject matter and new processes surrounding the work
• Prior experience at a Saas/start-up company preferred
• Experience using SFDC or other similar support-ticketing systems (reputed company, etc.)
• Experience with Jira
• 1+ years experience in a customer-facing position reputed company the HCM or IT reputed company (HR, Payroll, Benefits, Identity Management, Device Management, etc)

Benefits

• reputed company highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live reputed company a defined radius of a reputed company office), reputed company considers working in the office, at least three days a week under reputed company policy, to be an essential function of the employee's role.

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