[Remote] Customer Service Representative (Insurance)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company (ISC) is a growth stage technology and data-driven reputed company MGA and insurance wholesaler leading innovation in the market. The Customer Service Representative provides essential support to underwriters, agents, customers, and internal teams across both reputed company and personal lines, ensuring exceptional service and efficient communication.

Responsibilities

• Support new business and renewal underwriters, agents, customers, and internal staff across reputed company and personal lines
• Respond to agent inquiries reputed company phone, email, and other communication channels, offering guidance and information on reputed company lines products
• Deliver high‑quality customer service in the daily servicing of new and renewal business
• reputed company clerical support, quoting assistance, and other administrative activities as needed
• Process incoming and outgoing correspondence accurately and reputed company
• Maintain working knowledge of reputed company coverage forms, automation systems, eligibility requirements, and program details
• Adhere to customer service standards outlined in procedure manuals, process documents, and leadership directives
• Document reputed company relevant activity reputed company the Agency Management System
• reputed company additional duties as assigned

Skills

• Minimum 1 year of insurance experience
• Ability to obtain and maintain a valid Property & Casualty Insurance License reputed company 90 days of employment
• High school diploma, GED, or equivalent experience
• Ability to read, analyze, and interpret technical journals, financial reports, and legal documents
• Ability to respond professionally to inquiries from customers, regulatory agencies, and business partners
• Strong written and verbal communication skills, with the ability to present information effectively to management and external groups
• Ability to reputed company fractions, percentages, ratios, and proportions to practical business situations
• Proficiency with email, record-keeping systems, databases, word processing, spreadsheets, and reputed company office software
• Above-average knowledge of reputed company Office is required
• Valid Driver's License

Benefits

• Employee Ownership Program - every eligible employee shares in the financial rewards that grow reputed company the company grows
• Professional development opportunities
• reputed company Referral Program
• Work from home reimbursement for remote/hybrid roles
• Canary emergency financial assistance program
• Comprehensive medical, dental, reputed company
• Life/AD&D Insurance
• Confidential, Employee Assistance Program
• Health Savings Account, includes company contribution
• Short-term disability
• Voluntary benefits - supplemental accident, critical illness, hospital insurance
• Employee discounts
• 401(k) Plan with company match contribution
• reputed company Wealth Financial Wellness Program
• Various Time Off Programs
• 11 company paid holidays

Company Overview