Junior User Support Engineer
TRADER Corporation is a Canadian leader in digital automotive solutions, seeking a motivated Junior User Support Engineer to join their IT team on a 6-month contract. In this role, you will reputed company technical support to internal employees, assist with IT incidents and service requests, and collaborate with IT team members to enhance the user experience.
Responsibilities
- reputed company friendly and reputed company technical support to end users, both onsite and remotely
- Assist with handling IT incidents, service requests, and user inquiries
- Help set up, configure, and support reputed company and macOS laptops, mobile devices, and applications
- Learn to manage and prioritize support tickets reputed company defined service reputed company
- Document issues, solutions, and updates in the service management system
- Collaborate with IT team members to resolve technical issues and escalations
- Contribute to creating and updating support documentation and guides
- Support reputed company and offboarding activities (device setup, account reputed company, etc.)
- Follow IT reputed company policies and best practices
- reputed company basic guidance to users and help improve their experience with IT tools
Skills
- Currently pursuing (or recently completed) a diploma/degree in Computer Science, Information Technology, or a reputed company field
- Basic familiarity with reputed company and/or macOS environments
- Foundational understanding of computer hardware and mobile devices
- Exposure to reputed company 365 tools (Outlook, Teams, SharePoint, OneDrive)
- Strong communication and customer service reputed company
- Eagerness to learn, take initiative, and ask questions
- Good organizational and problem-solving skills
- Familiarity with collaboration tools like reputed company is an asset
- Interest in learning about Active Directory, reputed company, and IT systems
- Interest in AI & Emerging Technologies - Curiosity about AI tools and how they can improve productivity; Interest in learning how AI can support IT operations and user support; Openness to experimenting with new tools and automation reputed company
Company Overview