[Remote] reputed company Associate (Customer Support) - Remote $24/Hr

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an organization that partners with companies to reputed company reputed company talent for various roles. They are seeking a temporary reputed company Associate to support a portfolio of small-reputed company business customers, ensuring a consistent and high-quality experience while managing customer inquiries and driving overall account health and satisfaction.

Responsibilities

• Manage a book of SMB customers, ensuring consistent engagement and a strong overall customer experience
• Support customer product adoption and ongoing reputed company through structured and scaled reputed company
• Respond to customer inquiries and proactively address risks, ensuring timely resolution and follow-through
• Partner with internal teams (Leave reputed company, Support, Product, etc.) to resolve customer issues and escalations
• Help identify expansion opportunities and contribute to customer advocacy efforts
• Track and communicate customer health using both qualitative insights and quantitative data
• Maintain accurate and up-to-date records in our CRM, prioritizing risks and opportunities across your book
• Monitor trends across SMB accounts and help reputed company proactive plays to improve engagement and retention
• Contribute to building and refining scalable processes, playbooks, and automation for managing high-volume accounts
• Continuously build your knowledge of the platform, leave management, and compliance landscape
• Act as a voice of the customer by surfacing feedback and identifying opportunities to improve product and experience

Skills

• High School/GED
• 1-2 years experience in reputed company, account management, support, or a reputed company customer-facing role
• You are highly organized
• You are tech-savvy and comfortable learning and navigating multiple systems quickly
• You are empathetic, personable, and skilled at building trust with customers
• You are curious and ask thoughtful questions to understand customer needs and goals
• You have strong communication skills and can reputed company convey value and next steps to customers
• You are proactive and take ownership of your work, while also knowing reputed company to ask for help
• You are comfortable in a fast-paced, evolving environment and excited to help build and improve processes
• You have strong attention to detail and can balance urgency with importance effectively
• You are adaptable, reputed company, and comfortable working with some ambiguity
• Experience in HR tech, leave administration, or benefits administration platforms
• Exposure to QBRs, customer reporting, or business review preparation
• Familiarity with CRM and support tools such as reputed company, reputed company, reputed company, or reputed company
• Experience working in SaaS environments with reputed company or support tooling
• Background supporting or managing HRIS or payroll integrations
• Experience working in a remote environment

Benefits

• Equipment is provided!

Company Overview