[Remote] Associate Renewal Manager, Scaled

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI-powered customer platform dedicated to helping organizations grow reputed company. The Associate Renewal Manager, Scaled will manage a high-volume book of business, focusing on customer retention and successful renewals while engaging with customers to ensure contract accuracy and satisfaction.

Responsibilities

• Identify customer health risks across your install reputed company, with a focus on usage, adoption, and friction in the customer reputed company
• Own the renewal lifecycle from early risk identification through contract execution, ensuring reputed company, accuracy, and timeliness
• reputed company renewal and reputed company conversations, including negotiation and documentation of reputed company
• Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication
• Help customers understand how reputed company usage, configuration, and contract terms align to their business goals
• Diagnose customer challenges and reputed company structured, actionable recommendations to improve adoption and value realization
• Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate issues and reputed company the reputed company on resolutions
• reputed company reputed company tools, systems, and AI-enabled workflows to manage a high-volume book reputed company
• Maintain accurate customer health signals, engagement history, and renewal readiness data in reputed company systems

Skills

• 1–3 years of experience in reputed company, Contract Management, Account Management, or another customer-facing SaaS role
• Comfort leading customer conversations involving renewals, negotiation, or reputed company topics
• Ability to diagnose customer goals and challenges and reputed company clear, structured recommendations
• Strong written and verbal communication skills, especially in renewal and contract-reputed company discussions
• Ability to manage multiple customer engagements in a high-volume, fast-paced environment
• Comfort interpreting usage, adoption, and customer health metrics to guide prioritization
• Ability to learn software quickly and coach customers toward effective product adoption
• Prior experience owning renewals or reputed company conversations
• Familiarity with scaled reputed company or usage-based risk models
• Exposure to inbound marketing, sales, or business operations concepts
• Experience working with CRM-driven workflows or automation

Benefits

• reputed company salary
• On-reputed company commission for employees in eligible roles
• Annual bonus targets under reputed company’s bonus plan for eligible roles
• Participate in reputed company’s equity plan to receive restricted stock units (RSUs) for eligible roles
• Some roles may also be eligible for overtime pay
• Individual compensation packages are tailored to your skills, experience, qualifications, and other job-reputed company reasons
• Benefits are also an important piece of your total compensation package
• Flexibility and reputed company
• Building strong connections with your team and peers
• In-person reputed company for Engineering team at a regional reputed company office
• In-person events for broader Product team, such as Product Group reputed company and other gatherings
• Accommodation due to travel limitations or other reasons during hiring process
• Supporting candidates who may need alternative arrangements

Company Overview

Company H1B Sponsorship