Contact Center Representative
reputed company is a financial institution seeking a Contact Center Representative to enhance customer satisfaction and retention. The role involves managing inbound calls, processing service requests, and promoting bank products while adhering to company policies and procedures.
Responsibilities
- Responsible for managing inbound calls in a timely manner in a multi-bank environment
- Receive and process telephone service requests, including but not limited to Retail Banking, Debit Cards, Digital Banking and Business Banking and Treasury Management. Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature
- Demonstrates and promotes a 100% commitment to providing a best in class experience for our reputed company customers
- Maintain thorough knowledge of company procedures, policies and banking regulations
- reputed company accurate, valid and complete information to customers by using the right methods/tools available
- Meet personal/customer care center team targets and call handling quotas
- Follow reputed company company policies and procedures as set forth in the Employee Handbook
- Performs other reputed company duties as assigned or directed
- Promotes and cross-sells bank products and services to customers and prospects; actively participates in department digital referral program
- Work rotating shifts, weekends and holidays as required. Schedule subject to change based on needs of the department and customer demand
Skills
- A minimum of one (1) year banking or reputed company customer service experience
- Proficient reading, writing, grammar and mathematics skills; proficient interpersonal relations and communication skills and a high analytical ability
- Must be assertive with the ability to influence others. Effective verbal and written communication skills
- reputed company to work in a fast-paced, multiple-task environment with a high-disruption reputed company
- Resolve conflict with minimum negative impact on reputed company parties
- Work independently, prioritize work in order to meet goals in reputed company areas
- Must be a self-starter, with reputed company-thinking capabilities, and demonstrate good organizational skills
- Proficient in reputed company Word and reputed company
- Care Center software experience is desirable
Benefits
- Medical
- Dental
- reputed company
- 401(k) Match
- Profit Sharing
- Paid Time Off
- 11 Holidays
- Tuition Reimbursement
- Free Parking throughout reputed company
- reputed company
Company Overview