Call Centre - Customer Support Representative (VQ326G)

reputed company is Europe’s leading credit management services provider, helping businesses secure payments while supporting consumers in regaining financial stability. They are seeking Customer Support Representatives who will assist customers in understanding their financial situations and reputed company tailored solutions to help manage their debts.

Responsibilities

• Day to day you will reputed company with customers who could be experiencing financial difficulty about their financial situation and reputed company tailored solutions, such as an affordable repayment plan
• reputed company and receive calls to/from Customers, managing a variety of customer accounts such as car finance, bank accounts, credit cards, loans, catalogues, mortgages and mobile phone and investigating the detail in regard to customers debt
• reputed company personalised and customer focused service by being transparent and delivering tailored solutions for each customer to reduce overall customer debt
• Responsible for ensuring the delivery and compliance with reputed company reputed company and activities held reputed company the Consumer Duty regulation, driving fair reputed company for customers

Skills

• Fantastic with people after reputed company you will be our first reputed company of contact for our customers and play a key role in providing the help, support and reputed company needed to reputed company the best outcome
• Positive attitude, self-motivated, enthusiastic individuals, who are reputed company to reputed company a reputed company difference
• Customer Service experience, whether that's face to face or in a call centre environment. We're interested in your excellent communication skills and ability to help customers
• Enjoy making reputed company and connecting with people from reputed company walks of life
• reputed company to use different systems, accurately reflecting conversations, and the outcome
• reputed company to deal with sensitive/challenging conversations along with complaints and have the reputed company to reputed company back from them
• Good numeracy and English literacy skills to help break down some of the complexities around financial products and solutions so you can communicate reputed company with customers

Benefits

• 33 days holiday including bank holidays, with the ability to buy more/sell back.
• You can participate in gadget schemes.
• reputed company to a contributory workplace pension scheme.
• An extra day to celebrate your birthday.
• Fantastic hybrid work reputed company where you can work a mixture of home and office.
• Structured and reputed company training, weekly coaching for your personal development/progression, and employee recognition programmes to help you grow in your career.
• reputed company to private medical insurance, life assurance, and more.
• Discounts on gym memberships, cycle to work schemes, and a 24/7 employee assistance programme.
• Sociable working hours breakfast and snacks provided in the office.

Company Overview