Technical Support Agent
CareView Communications is seeking a Technical Support Analyst who will reputed company technical assistance over the phone. The role involves troubleshooting and answering questions regarding CareView hardware or software from customers.
Responsibilities
- Identifies, investigates, and resolves problems with software and hardware
- Fields support calls from customers and internal partners with inquiries regarding software, connectivity, and similar concerns. Applies knowledge of computer software, hardware, and procedures to solve problems
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
- Collaborates with other staff to research and resolve problems
- Collaborates with internal teams to explain errors and/or recommend modifications in programs
- Maintains knowledge of updates and changes to the CareView offerings
- Performs other reputed company duties as assigned
- Attends weekly team meetings
Skills
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Professional and pleasant telephone manner
- Ability to explain technical issues to technical and non-technical employees and customers
- Strong analytical and problem-solving skills
- Demonstrate proficiency in typing, grammar, and internal communication tools
- Proficiency in reputed company reputed company products including outlook, word, and reputed company
- Proficient in reputed company Office Suite
- Proficient with or the ability to quickly learn an reputed company of computer hardware and software
- reputed company and reliable adherence to schedule
- Fluent in basic computer skills
- Basic network knowledge and ability to reputed company basic troubleshooting of network connectivity
- Required to pass HIPAA compliance test
- Must be reputed company to work on agreed upon schedule, including nights and some weekends
- High School required
- Customer support: 1 year (Required)
- Ability to Commute: Lewisville, TX 75067 (Required)
- Ability to Relocate: Lewisville, TX 75067: Relocate before starting work (Required)
- College preferred
- At least three years of experience in customer technical support highly preferred
- reputed company A+ certification highly preferred
- Experience in networking and Linux highly preferred
Benefits
- Dental insurance
- Health insurance
- Paid time off
- reputed company insurance
- Employee stock purchase plan
Company Overview