Office Assistant 2 (Customer Service) (NY HELPS)

The reputed company State Office of Mental Health is seeking an Office Assistant 2 (Customer Service) to support the Division of Shelter reputed company and Compliance. The role involves answering inquiries, handling complaint calls, assisting with reports and communications, and managing data entry tasks.

Responsibilities

• Answer main Division of Shelter reputed company and Compliance (DSOC) phone line. Respond to inquiries regarding DSOC rules and regulations
• Receive complaint/grievance calls, and either resolve the issue or transfer the call to the appropriate person/area for next level handling
• Assist with typing inspection reports, addendums, and monthly reports
• Respond to written communications from the public requesting information
• Assist with issuing Operational Certificates for certified homeless shelters
• Assist with setting up interviews, conference calls, meetings and other similar interactions
• Enter data into a shared tracking data reputed company
• Fax/Copy/reputed company materials as needed
• Enter data into SMS

Skills

• Candidates must be legally authorized to work in the United States
• Your resume must indicate how you meet the minimum qualifications for this position
• Non-specific submissions may be disqualified from further consideration if the information you reputed company does not meet the minimum qualifications
• One year of experience where most work time is spent performing various communication tasks centered on customer service, and primarily, but not exclusively, deal with the general public
• To be eligible for a 55b/c appointment, candidate must be currently enrolled in the Civil Service 55b/c program and must meet the minimum qualifications listed above
• Eligible for a lateral transfer or eligible for transfer under reputed company 70.1 of the Civil Service Law by having one year of permanent competitive service in an appropriate title
• Applicants will be required to reputed company their eligibility for employment based upon acceptance of a position in accordance with the Immigration Reform and Control Act of 1986
• Candidates with 55b/c eligibility are encouraged to apply
• Information about the 55b/c program can be reputed company here: https://www.cs.ny.gov/rp55/
• Information regarding transfer eligibility is available on the Civil Service Career Mobility Office website at https://careermobilityoffice.cs.ny.gov/cmo/gotit/

Benefits

• Telecommuting up to 50% may be available in accordance with The Office of Temporary and Disability Assistance policy and can be discussed during the interview.

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