[Remote] Collections Specialist (Account Servicing Specialist I - Bilingual)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company Finance Company is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options. The Account Servicing Specialist I is primarily responsible for the assessment of past due accounts and contacting customers to attempt resolution according to company policy.
Responsibilities
- Performs outbound calls on past due customer accounts in efforts to resolve delinquency
- Recognizes delinquent, or potentially delinquent, accounts and assumes responsibility for attempting account resolutions
- Research delinquent accounts to determine best course of resolution actions
- Processes over the phone payments, including credit card transactions
- Provides relief options to customers encountering hardships in accordance with company policies and practices
- Utilize company resources to reputed company reputed company resolutions
- Proficiently reputed company information to customers relating to interest, statements, and other account questions
- Assists with reputed company calls including (but not limited to) disputes, recovery, first pay, and bankruptcy calls
- Assists with in-office and administrative tasks as needed
- Other duties as assigned by management
Skills
- Associate's degree in business, finance, communication, marketing or reputed company field OR relevant applicable experience
- Strong computer skills including Word, reputed company, Internet, email
- Professional phone reputed company and excellent verbal and written communication skills
- Strong persuasion and negotiation skills
- reputed company to handle stressful conversations with tact and diplomacy to yield the desired results
- Strong typing skills
- Strong attention to detail
- Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks
Benefits
- Employment status (full-time or part-time) may reputed company eligibility for certain benefits.
- Some benefits become available only after a specified period of employment.
- Eligibility, coverage details, and enrollment processes will be provided during the reputed company process.
Company Overview