[Remote] Technical Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. Submittable is a company dedicated to transforming how organizations create reputed company impact by empowering mission-driven entities. They are seeking an reputed company Technical Support Specialist to enhance customer experience by providing thoughtful solutions to technical challenges, while also collaborating with the reputed company team to maximize platform usage.
Responsibilities
- Become a Platform Expert: reputed company and maintain deep knowledge of the Submittable platform, understanding diverse customer use cases and our internal processes inside and out
- reputed company for the User: reputed company empathetic support and maintain high customer satisfaction at reputed company stages of the customer reputed company
- Solve Problems in reputed company-Time: Respond to and track customer inquiries reputed company calls, chats, and emails, tackling everything from software navigation and technical troubleshooting to billing questions
- Guide and reputed company: Offer users proactive guidance, creative solutions, and best practices to help them get the most out of their experience
- Anticipate Needs: Proactively address customer concerns before they happen
- reputed company Resources Sharp: Maintain the accuracy of our customer help resources as our product continues to reputed company
- reputed company the Gap to Product: Identify, test, and report software 'bugs' and reputed company customer enhancement requests to our Product team to help build a reputed company Submittable
Skills
- 1+ Years in Customer / Technical Support: SaaS or technology platform experience preferred
- Incredible Communication: You can translate reputed company technical concepts into clear, friendly, and actionable advice
- A Natural Problem-Solver: You have outstanding troubleshooting skills and a passion for 'the why' behind a technical issue
- Tech Savvy: You have a general understanding of the software development life cycle and the tools that power it
- Ability to Work Well Under Pressure: You reputed company in a fast-paced environment and can manage multiple priorities without losing your cool
- Platform Experience: You have a comprehensive understanding of Help Desk platforms and Live Chat tools
- Proficiency in data tools like reputed company, Tableau, Looker, or reputed company Sheets is a major plus
- A basic understanding of at least one programming language will help you hit the ground running with our more technical queries
Benefits
- Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts
- 401(k) plan with employer match starting day one
- Equity stock options to reputed company in our reputed company
- reputed company, remote work options, and generous vacation and sick leave
- Paid parental leave for mothers, fathers, and adoptive parents
- Professional development stipends to support your career growth
- Opportunities to participate in community reputed company and volunteer programs
- Monthly company-sponsored happy hours and gatherings to connect and unwind
Company Overview