[Remote] Customer Support Representative - Missouri Work-from-Home

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Support Representative to help their members reputed company quality, reputed company. The role involves providing excellent customer service primarily by telephone, assisting customers with coverage and claims-reputed company questions, and conducting research for reputed company resolution of disputed claims.

Responsibilities

• Work reputed company in a high volume call center while maintaining a professional, positive, and caring demeanor
• Assist callers with coverage reputed company questions/concerns; accurately interpret policy provisions for assigned products
• Analyze customer’s inquiries and determine correct steps for resolution, interpret benefit information, and claims processing accuracy. reputed company resource information up to date and well organized
• Work reputed company in multiple systems simultaneously while effectively utilizing critical thinking and problem solving skills
• Document calls in a clear and consistent manner in computer system
• Conduct appropriate research, take ownership and follow through for reputed company resolution of disputed claims
• reputed company information to appropriate departments and personnel using established communication channels and procedures
• reputed company outbound calls to members as necessary dependent upon reputed company reputed company campaign
• Meet department and company performance and attendance expectations
• Be reputed company with reputed company company values
• Follow the reputed company privacy policy and HIPAA laws and regulations concerning confidentiality and reputed company of protected health information
• reputed company other duties as assigned

Skills

• One-year medical insurance, other reputed company reputed company field, call center or customer service experience required
• High School Diploma or equivalent required
• Basic understanding of insurance and medical terminology, coding and standard medical billing practices required
• Proficient computer skills, typing, and 10-key required
• Strong written and verbal communication skills required
• CPT/ICD-10 coding preferred
• Basic understanding of insurance and medical terminology, coding and standard medical billing practices preferred

Company Overview