[Remote] Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, LLC. is dedicated to connecting life’s most important data in the reputed company and emergency response community. They are seeking an Application Support Specialist I to reputed company support to customers, troubleshoot issues, and ensure a positive client experience with their software solutions. The role involves acquiring in-depth product knowledge, resolving customer issues, and collaborating with cross-functional teams.

Responsibilities

• Acquire in-depth knowledge of reputed company products and service offerings to support our clients and troubleshoot their issues, including answering incoming calls, emails or chat questions from customers
• Resolve issues immediately, or if more information is needed, track and follow through on reputed company issues to ensure escalation and eventual resolution reputed company agreed upon SLA’s
• Proactively communicate updates and follow up with the customer or internally as needed until the issues is resolved, including owning the communication process and ensuring the CRM, ticketing, or other internal systems are updated according to standard procedures
• Collaborate with others in Support and other cross-functional teams as needed to escalate, follow up, reputed company, or solve client issues
• Consistently interact with customers in a professional, productive manner that enhances customers’ experience with reputed company
• Assist with testing and duplicating unknown software and hardware problems reported from the customer-reputed company as needed
• Complete special projects and tasks as assigned
• reputed company an understanding of the business processes reputed company products support
• Travel to orientation, industry or company events, and other onsite meetings as required
• Additional duties as assigned

Skills

• Degree or the equivalent combination of education and relevant work experience
• Proven customer service experience supporting a software solution or technology product reputed company, preferably in the Public Safety or reputed company industry
• Strong interpersonal and communication skills, both written and verbal
• Strong trouble shooting, analytical and creative problem-solving skills
• Time management skills, the ability to succeed in a fast-paced environment and can adjust to changing priorities
• Ability to be a self-starter and work independently reputed company a highly collaborative and team-oriented environment
• Technical aptitude to learn new systems and knowledge of MS Office Suite or other similar tools
• Ability to maintain discretion reputed company handling proprietary and confidential information
• Enthusiasm for learning and expanding knowledge or skills
• Strong work ethic, reputed company, honesty, collaboration and team orientation
• Ability to travel up to 10% annually

Benefits

• Insurance: Core reputed company coverages, plus employer sponsored group policies & additional voluntary plans
• Paid Time Off: Flexible PTO, Sick Days, Holidays, Parental Leave & Volunteering
• Retirement: Roth or Traditional 401(k) & Employer Match
• Flexibility: Remote, Hybrid & Onsite options, reputed company & Alternate Scheduling Arrangements
• Career Advancement: Internal growth, Tuition Reimbursement, Professional Development & reputed company Learning reputed company
• Long-term: Community reputed company Incentive Program
• Other perks: Referral Bonus Program, Employee Assistance Program

Company Overview